Behind the Review Entrepreneur Podcasts
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- Business
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.
Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
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Vegan Chef Turns Food Network Title Into Championship Career
Chef Priyanka Naik took a very non-traditional route to success as a Food Network Champion. When culinary school didn’t align with her vegetarian upbringing, she didn’t let that stop her from pursuing her dreams of cooking on TV. Instead, she took a tech job to support her while working on becoming the best vegan chef she could. Her tireless self-promotion and not taking no for an answer landed her a dream chance on the Food Network, a cookbook, and so much more.
Chef Priyanka
Theme Music by Ali Schwartz and Meserole Sound
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Three Lists in Three Years: How Il Canale Uses Yelp to Fuel Growth and Inspire Change
Alessandro Farruggio and his family, owners of Il Canale in Washington D.C., are experts in the pizza business. Since Alessandro’s father immigrated from Italy in the 1970s, the family has been serving authentic Italian recipes in the D.C. area. Their delicious food, consistent customer engagement, and knack for adaptability has earned them recognition on three Yelp Top 100 lists since 2022. Reviewer Sydney G. shares how the restaurant became one of her go-to dinner spots.
Il Canale
Theme Music by Ali Schwartz and Meserole Sound
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Tea and Milk Owner Expands Both His Business and Customer Horizons
Tea and Milk owner Mathew Wong has gone to great lengths to create the best bubble tea possible, traveling as far as Japan to research and source his tea. He uses only the highest quality ingredients in all of his products, but found that they weren’t always popular with customers, who had grown used to inferior ingredients. In order to expand, Wong first had to educate himself, his team, and his customers on the intricacies of tea making.
Tea & Milk
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Building Community Intentionally: A Conversation With 3 Yelp Community Managers
It takes a village to raise a small business, as any entrepreneur will tell you. It sounds like a solo act, but the more advocates in a business’s corner, the more likely their success. This week Emily sits down with three of Yelp’s community managers to talk about their roles and what they can do to help make a small business successful — everything from making connections in the community, hosting events on site, to promoting the business on Yelp’s local social media pages.
Roundtable Discussion with 3 Community Managers
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Counter Service and Community Building: Yo’ Mama’s Recipe for Success
Crystal Peterson, owner of Yo’ Mama’s, has kept service at the forefront of her strategy from day 1. Located in downtown Birmingham, the family-run comfort food restaurant targets the city’s busy visitors and workers during lunch hour with quick and friendly counter service. Reviewer Delia S. shares how her first experience in Yo’ Mama’s welcoming community space made the restaurant a staple in her rotation.
Yo' Mama's
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Brewing Community : Nirvana Soul's Mission of Connection
Nirvana Soul in San Jose isn’t your ordinary coffee shop. It’s loud, vivacious, and encourages community expression, whether in their regular open-mic nights or the colorful art on the walls. Sisters and co-owners Jeronica and Be’Anka created their coffee shop to serve up unique flavors like the White Rose Latte and a Hazelnut Mocha. But the more important mission is to combat one of the big epidemics facing our country — loneliness. Customer Camy shares what she loves about Nirvana Soul.
Nirvana Soul
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Theme Music by Ali Schwartz and Meserole Sound
Customer Reviews
Engaging and real!
Emily Washcovick is an excellent host and interviewer. Nice curation of small business owners. It’s so fascinating listening as a customer what business owners think and do in regards to reviews. And over all decisions that they make while running their businesses.
A MUST for business owners and customers…
Fantastic Podcast that features a variety of business owners and customers. The host, Emily, does a great job of remaining unbiased while speaking to both the business owner and reviewer.
The Podcast is a great reminder for entrepreneurs to stay connected with every customer
Great for Entrepreneurs and Small Biz Owners
I’m a solopreneur and love hearing what Yelp reviewers are happy and not-so-happy with when interacting with small businesses. This podcast helps me keep a lookout for how to make my customers happy... and how to redeem myself and my business when I’ve dropped the ball. Incredible show!!