31 min

The CX Live! Episode 11: Benchmarking w/ Candie Hurley The CX Live!

    • Management

In this episode, Candie Hurley discusses the importance of benchmarking within customer experience and briefing programs to ensure that teams are planning, executing, and refining program initiatives that match with current industry standards and business trends. Episode Highlights: Assessing whether your program is behind the curve, playing table stakes, or an industry leaderBenefits of outside consultationIncluding ‘world-class characteristics’ in your assessment of strengths or g...

In this episode, Candie Hurley discusses the importance of benchmarking within customer experience and briefing programs to ensure that teams are planning, executing, and refining program initiatives that match with current industry standards and business trends. Episode Highlights: Assessing whether your program is behind the curve, playing table stakes, or an industry leaderBenefits of outside consultationIncluding ‘world-class characteristics’ in your assessment of strengths or g...

31 min