26 min

Best Buy Is Reimagining Retail Leadership Next

    • Management

When the COVID pandemic hit, Best Buy turned all of its stores into curbside service only - in the span of just 48 hours. And while stores have since reopened, many changes made as a result of the global crisis are here to stay. CEO Corie Barry tells Leadership Next how Best Buy has rethought using its stores, connecting with customers and best utilizing employee skills. And what about business itself? Will the outsize demand we saw for tech products eventually wane? Barry's answer may surprise you. Also in this episode: Best Buy's efforts to retain women employees, its focus on cybersecurity, and why being CEO "is not a job you do by yourself."

When the COVID pandemic hit, Best Buy turned all of its stores into curbside service only - in the span of just 48 hours. And while stores have since reopened, many changes made as a result of the global crisis are here to stay. CEO Corie Barry tells Leadership Next how Best Buy has rethought using its stores, connecting with customers and best utilizing employee skills. And what about business itself? Will the outsize demand we saw for tech products eventually wane? Barry's answer may surprise you. Also in this episode: Best Buy's efforts to retain women employees, its focus on cybersecurity, and why being CEO "is not a job you do by yourself."

26 min