Beyond the Bill: Tipping Trends and Research Revelations The Busyness Paradox

Live from the Southern Management Association conference in St. Pete Beach, FL, Frank and Paul interview Cornel University's Dr. Mike Lynn, arguably the world's foremost researcher on service tipping. We discuss the pros and cons of tipping as a form of compensation, demographic differences in tipping rates and, of course, the sudden proliferation of tipping into seemingly every facet of our lives. If you're tired of tipping at self-service cash registers, you'll enjoy this one. And if you're...