The automation technology market is developing at pace. New tools, capabilities and practices are emerging on an almost daily basis, but it can be hard to separate the hype from the reality. Join host Wayne Butterfield as he navigates the automation landscape with guests from the enterprise, consulting and technology worlds to shed light on the role of robotic process and cognitive automation technologies in the quest for business value.
To Chatbot or Not?
Host, Wayne Butterfield, speaks to Richard Clarke, Managing Director of Customer Operations at Paddy Power Betfair. They discuss how best to enhance customer experience with chatbots and how to avoid some of the common pitfalls when working with this automation technology.
Distance is Futile – Remote Working for an Automation Center of Excellence
Host, Wayne Butterfield, speaks to Gintautas Jonutis, Global Head of Robotics & Intelligent Automation at Western Union, about the impact that remote working is having on the automation center of excellence.
When Business Continuity Planners Became Gods
Host, Wayne Butterfield, speaks to Ashwin Gaidhani, Principal at DIGITALFABRIC and Advisory Leader at AISWITCH, about how the global pandemic has shone a spotlight on business continuity planning. Together they discuss the increasingly important role that automation technologies will play in business continuity planning going forward.
Citizen Developer, Hype or Hoax?
Host, Wayne Butterfield, speaks to Kieran Gilmurray in this inaugural episode of Bots and Beyond. Together they discuss the theme of citizen developer and the pros and cons of this approach to automation development.