28 episodes

The automation technology market is developing at pace. New tools, capabilities and practices are emerging on an almost daily basis, but it can be hard to separate the hype from the reality. Join host Wayne Butterfield as he navigates the automation landscape with guests from the enterprise, consulting and technology worlds to shed light on the role of robotic process and cognitive automation technologies in the quest for business value.

Bots and Beyond ISG

    • Technology

The automation technology market is developing at pace. New tools, capabilities and practices are emerging on an almost daily basis, but it can be hard to separate the hype from the reality. Join host Wayne Butterfield as he navigates the automation landscape with guests from the enterprise, consulting and technology worlds to shed light on the role of robotic process and cognitive automation technologies in the quest for business value.

    What Is Ethical AI? 

    What Is Ethical AI? 

    As AI solutions become increasingly powerful, concerns have been raised around the ethical challenges associated with this technology. How can companies avoid stumbling into some of those ethical pitfalls? What do we need to know about unconscious bias and the role it plays in the development of AI solutions?

    These questions are discussed in this episode of Bots & Beyond as host Wayne Butterfield talks to ISG colleague, thought leader and culture and change leadership expert Missy Lawrence-Johnston.

    • 19 min
    Citizen Developer: From Hype to Reality 

    Citizen Developer: From Hype to Reality 

    We have all heard the hype surrounding the citizen developer concept. But is it really just hype? Or can citizen developers make a difference to business transformation?

    In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield explores the reality and challenges of integrating this approach into efforts organizations are making to scale their automation programs. He is joined by Jackie Grunwald, VP and CIO at AdvanSix, who shares experiences from her own automation journey.

    • 28 min
    Driving Change through Citizen Innovation 

    Driving Change through Citizen Innovation 

    Many of us have become familiar with the concept of citizen development. But we may not have heard of citizen innovation.

    Listen in as host Wayne Butterfield talks to Samuel Best, VP of Business Automation at GM Financial. Together they discuss the importance of empowering and enabling employees at all levels in an organization to innovate using technology. Best shares some experiences and lessons learned from his own automation journey.

    • 20 min
    Automating Decision-Making

    Automating Decision-Making

    In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to James Loft, COO of Rainbird Technologies, about the company’s intelligent automation platform. Listen in to learn how Rainbird enables enterprises to codify their decision-making by replicating the process human experts use to come to a decision. This means automated decisions – based on real human experience and skill – can be scaled quickly and made at speed.

    • 30 min
    Tackling Future Tech

    Tackling Future Tech

    In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to Tom Allen, founder of the AI Journal. In 2020 Allen founded the AI Journal to create an open source educational platform where people could learn directly from the experts how to keep up with new developments in technology and the exponential pace of change. Listen in as Butterfield and Allen discuss Allen’s journey, his views on the future and the technologies that are shaping the world around us including AR/VR and AI.

    • 29 min
    Technology & Transformation in the Insurance Industry

    Technology & Transformation in the Insurance Industry

    Digital transformation, accelerated by the COVID-19 pandemic, has had a profound impact on the insurance industry. In response to rapidly evolving customer needs and expectations, many insurance firms are embracing new digital technologies to stay competitive.

    Jason Cripps, Global Head Intelligent Automation and Operational Excellence at Zurich Insurance Company Ltd discuss some of the technology-driven changes that will continue to shape the future of the Insurance Industry in years to come.

    • 33 min

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