BPO vs. Captive - What's Best for Your Business?

Join us as we bring you this engaging episode featuring Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon.

Candace draws on her decades of experience to share valuable strategies for fostering an entrepreneurial mindset and leveraging talent acquisition. In a world where data is often rich, she also sheds light on the power of data analytics for even the most 'information-poor' clients.

Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Candace explores the shared services approach and its impact on organizational change, offering perspectives on the GBS maturity cycle and the future of GBS models.

Whether you seek to enhance your talent acquisition strategy, optimize outsourcing opportunities, or navigate organizational change in a dynamic business environment, this episode featuring Candace's expertise is a must-listen.

Key takeaways from Candace:

On GBS Maturity at Organon:
"We spun from a $60 Bn business to a $6 Bn business, so we still have a lot of opportunity to clean up processes and consolidate teams."

On BPO and Captive Mix:
"It's actually mostly BPO, two-thirds BPO and one-third captive. I flipped it during the spin-off to de-risk the organization."

On GBS Structure and De-risking:
"My BPO organization is very focused on transactional processing, while the captive organization handles controls, SOX controls, global process owners, and escalations."

Episode resources

• Candace Dingmann on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

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