Brad Cote The Art of Living Proactively (Harnessing the Power of Your Choices)

Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.
 
How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around 
Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction.
How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own.
Changing eating habits of clients
How they vet clients
 
Favourite quote:
"You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”
 
Article
http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/ 
 
www.bradcote.com
 
www.facebook.com/realbradcote/
 
https://www.linkedin.com/in/brad-cote-910aa1150/ 
 
Exceeding Expectations links:
www.ExceedingExpectations.me
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Full shownotes including transcription available at:
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