Bret Taylor (Sierra, OpenAI): Why the future belongs to vertical agents

Sierra founder and OpenAI board chairman Bret Taylor joins Pigment co-CEO Eléonore Crespo to discuss how AI agents are reshaping enterprise software and customer experience.

Bret brings a rare perspective on technology waves. He founded Google Maps, served as CTO of Facebook, and was co-CEO of Salesforce before launching Sierra, an agentic AI platform for customer service. In this conversation, he shares what it means to build in the middle of a defining shift, why vertical AI agents will unlock entirely new software categories, and how to design trust into systems that are powerful but imperfect.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/bret-taylor-sierra-why-the-future-of-enterprise-software-belongs-to-vertical-agents

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