BrightGauge is a business intelligence tool focused on the IT Service Provider and MSP industry. Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so you can save precious time and energy. We integrate with ConnectWise, QuickBooks, ConnectWise Hosted, Autotask, Kaseya, LabTech, Tigerpaw, MaxFocus, Nex.to, Dropbox and so many more.
Podcast #46: Achieving Great Customer Support Through Team Building with Cenon Hipolito, NetworkDr
Focused on more than service desk side of things, Cenon Hipolito the Service Desk Manager of NetworkDr is dedicated to making sure his techs want to stick around for the long haul. Less employee turnover is a sure sign of greater customer satisfaction.
We first met Cenon Hipolito of NetworkDr back in May during one of our Data Driven Workshops. I among many other team members enjoyed speaking with him and were especially interested in how he uses BrightGauge through touchscreen displays and to help promote growth through a little competition.
Listen to this month's episode of the BrightGauge podcast to learn how NetworkDr has opened the doors for employees to share valuable feedback, take part in coming up with new strategies, and incentivize their techs to value their work even more through mentorship.
Episode 45: The Importance of Setting Goals with BrightGauge CEO Brian Dosal
After turning to the EOS system back in 2016, BrightGauge found that there were a number of areas of our company we could improve to boost growth and employee happiness. Since reading Traction and implementing the EOS system, goal setting has been a big priority for our team, even making its way into our product.
In this episode, Brian reviews why goals are important to any thriving business, and how to get started with them.
Episode 44: Taking a New Approach to Operations with Accelo CEO, Geoff McQueen
Tune in to this month's episode as BrightGauge CEO Brian Dosal interviews Accelo founder Geoff McQueen on their origin story, changing the way businesses operate, and what's it been like operating between San Francisco and Australia-based headquarters.
Episode 43: Turning to Traction for Growth with Rocky Johnson of McNallan Technology Solutions
Since his company was acquired by McNallan Technology Solutions, Rocky Johnson has been quick to show where he can help lead the company towards greater growth. Now, as business is better than ever, Rocky talks about how McNallan has helped to boost employees' work and say in McNallan's progress through the examples set in the book Traction and from his own grasp of EOS and the power of influencing everyone on his team to be a leader.