Building Client Relationships With Emotional Intelligence In The Digital Age The Expertise of Emotionally Intelligent Luxury

Milton Pedraza, Luxury Institute CEO, and Zornitza Stefanova, BSPK Founder and CEO, discuss building client relationships with emotional intelligence in the digital age.COVID-19 is prompting a massive shift to digital across industries, particularly in luxury. Ralph Lauren and Prada said recently they were expanding digital services. And Bain raised its forecast for luxury e-commerce by five percentage points. The consultant now expects e-commerce to more than double to 30 percent of al...