Building Resilient Healthcare Organizations | Quality Time with Dr. Schaal

On this episode of Quality Time, Dr. Tom Lee, chief medical officer at Press Ganey, practicing physician at Brigham and Women’s Hospital, and editor-in-chief of NEJM Catalyst,  discusses how healthcare organizations can build resilient systems in a world defined by uncertainty. Dr. Lee emphasizes that success requires becoming comfortable operating in environments that are constantly changing. To illustrate this complexity, Dr. Lee introduces the concept of BANI, a framework that captures the realities healthcare organizations face:

• Brittle systems that can break
• Widespread anxiety among staff and patients
• Nonlinear disruptions, from policy shifts to crises
• An increasingly incomprehensible world of constant change

He emphasizes that organizations with a strong culture and earned social capital are better equipped to build resilient systems to withstand BANI and navigate through challenges and change.

Notable topics covered:

·      Press Ganey

·      NEJM CatalystJournal

·      BANI framework of uncertainty

·      Social capital and organizational culture