On today’s episode of The Influence Marketing Podcast, we are joined by Mark Finnern, founder of the boutique consultancy Playful Enterprise. Mark shares how he built the SAP Mentor Program, explains the terminology and ideology behind the concept of an “Enterprise Tribe,” and gives tips on how a company can encourage mentors to highlight and support the community. Finnern discusses bringing passion, purpose, and playfulness into the advocacy program to create deep connection and trust.
Key Takeaways [1:56] This podcast will show listeners both the business and personal values of advocacy programs, and what does and does not work.
[2:06] Enterprise advocacy programs are about taking the people who are the most engaged with your company and community, and interacting with them in a structured and programmatic way that interacts with the rest of the business.
[4:14] Mark developed and and ran SAP’s Enterprise Tribe, the SAP Mentors, and the SAP Developer Network, which has three million members. He now brings that knowledge to other organizations as a consultant, and has his own Playful Enterprise program.
[6:20] Just the term “advocacy program” can sometimes be too short for all that is possible. The term Enterprise tribe encompasses deep engagement of people from ideation to maintaining shorter feedback cycles as the project continues, so they are proud of what they helped build and develop.
[8:17] Mark mentions how Enterprise should be playful, and what led up to people singing a lullaby in front of thousands with no warning when they thought they were just going on stage to accept a T-shirt. Once the attendees got out of their comfort zone, it set the tone for playfulness and created an environment of trust.
[13:52] An environment of excellence and aspiration is necessary to succeed. These and other key principles of what makes a successful mentor are listed in the SAP Mentor Magic Foundation Document that Mark developed with his tribe.
[27:10] Mark’s Playful Enterprise grew from his discovering how powerful it was to reward people for exceptional community work.
[27:35] Top advice: Get executive sponsorship. There will be critiques and you need your boss to help give you support. Create a steering committee nominated by support, product, etc. They will help you make sure your tribe is connected to all assets of your company.
[31:24] Mark talks about the importance of webinars.
[36:22] Mark talks about budget needed to get deep connection and growth within advocacy programs. He also addresses the “velvet rope,” and exclusive element of the tribe, by driving home the fact that their purpose is to help others and encourage connection.
[49:40] Mark discusses the powerful and important nature of well-organized community Meetups run by mentors.
[55:12] Mark is proud of bringing the community together with things that grow with time, such as Run with the Wolf Pack, in Las Vegas, that started from a fun idea to an official annual run on the Vegas strip, and a band playing on the showroom floor at a “Back to the Future” themed event.
Mark Finnern on enterprise tribes “You want to have your top influencers in it for the whole product development process.” “I didn’t want to do hazing or anything, but the microphone was out there already, I gave them the shirt and said you know, how about you sing a song?” “You can only be really playful if you trust people.” “You don’t have to be playful, but you have to support other people’s playfulness.” “Deep curiosity and being technically friendly is much more important than having a technical background.” “If you can align with the purpose of people, you have won.” “The only lasting competitive advantage is to have a strong community.” About our Guest As if a magician, Mark Finnern creates communities from thin air arou