159 episodes

On Business Done Differently Jesse Cole speaks with successful entrepreneurs who are standing out in business and in life by thinking differently.

We believe that to stand out you have to take risks and challenge the status quo. On the show, we uncover the secret tips, tactics and characteristics of our guests with unusual questions and unique segments. We focus on marketing, leadership, customer service and personal development.

This is not your typical business show asking typical interview questions. All the guests can do is expect the unexpected as we make business fun on our quest to find what makes people stand out.

On Business Done Differently, if it's normal, we do the exact opposite.

Business Done Differently with Jesse Cole Jesse Cole

    • Business
    • 4.8 • 55 Ratings

On Business Done Differently Jesse Cole speaks with successful entrepreneurs who are standing out in business and in life by thinking differently.

We believe that to stand out you have to take risks and challenge the status quo. On the show, we uncover the secret tips, tactics and characteristics of our guests with unusual questions and unique segments. We focus on marketing, leadership, customer service and personal development.

This is not your typical business show asking typical interview questions. All the guests can do is expect the unexpected as we make business fun on our quest to find what makes people stand out.

On Business Done Differently, if it's normal, we do the exact opposite.

    The Power Of Plussing | Ep. 27

    The Power Of Plussing | Ep. 27

    As Walt Disney once said, "Once you achieved success, don't stop. Don't rest on your laurels just yet." This is the same mindset that the Savannah Bananas tries to emulate as it strives to innovate like the great Disney himself. As the story of Disneyland shows us, Walt kept plussing. He always added something new so that people will come back. He created unforgettable moments and that is what the power of plussing is all about. Join your host, Jesse Cole on how to look for those touchpoints that you can plus. Listen to some of Jesse's experiences on plussing such as first impressions and last impressions. Listen in if you want to give your customers something to remember.


     


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    • 41 min
    Steve Robinson From Chick-Fil-A | Ep. 25

    Steve Robinson From Chick-Fil-A | Ep. 25

    Building your brand and attracting customers are important parts of business success, and no one does it better than Chick-Fil-A. Jesse Cole sits down with the former Executive Vice-President and Chief Marketing Officer of Chick-Fil-A, Steve Robinson as they talk about building brands. Steve shares his experiences working with the fast-food titan, running their marketing campaigns and what he learned about engaging customers. Steve also talks about the need to gain your customer’s loyalty by listening to their feedback and how to use that feedback constructively. A must-listen episode for people in the marketing space, or if you’re seeking tips on building your own brand.

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    • 50 min
    Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - REPLAY | Ep. 26

    Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - REPLAY | Ep. 26

    It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, Darren Ross. As COO of the Magic Castle Hotel and Chief Executive Freak of Service Freak, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience.


     


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    • 58 min
    Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - RE PLAY

    Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - RE PLAY

    It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, Darren Ross. As COO of the Magic Castle Hotel and Chief Executive Freak of Service Freak, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience.

    • 58 min
    Creating A Magical Experience: Walt Disney And The Customer Experience With Andrew Lock | Ep. 24

    Creating A Magical Experience: Walt Disney And The Customer Experience With Andrew Lock | Ep. 24

    Customers don’t just pay for products. The modern customer pays for the full experience. Join Jesse Cole as he sits down with marketing wizard Andrew Lock in a discussion about Walt Disney, the magic of Disneyland, and the customer experience. Andrew and Jesse trade insights on what makes customer’s tick and how to leverage that to improve your customer’s experience. They talk building pathways, and not fences, for customers to enjoy their experience.




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    Do You Stand Out? Take The Yellow Tux Quiz

    • 54 min
    Chase Your Dreams: The Magic And Wisdom Of Walt Disney With Jeff Barnes | Ep. 22

    Chase Your Dreams: The Magic And Wisdom Of Walt Disney With Jeff Barnes | Ep. 22

    Sometimes, you have to be brave enough to forge forward with your dreams, no matter what others say. This was what brought about a shift in the world when Walt Disney conceptualized Disneyland. To understand the magic that has allowed Walt to make such an impact on the world, Jesse Cole sits down for a discussion with Dr. Disney himself, Jeff Barnes. They talk about the challenges faced by Walt Disney in his years leading up to the creation of the eponymous theme park, as well as the thought process that went into its design. They also talk about Walt Disney’s influence on how they do business and interact with people today.




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    Join the Business Done Differently community today:


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    Do You Stand Out? Take The Yellow Tux Quiz

    • 54 min

Customer Reviews

4.8 out of 5
55 Ratings

55 Ratings

megan@podcastingyou ,

Amazing Content!

Jesse does such a good job covering a variety of topics. The guests offer valuable insight as well. I would recommend this podcast to anyone looking to be inspired and informed!

Donatello II ,

Follow That Yellow Tux!

I have shelved most of my business podcasts to binge on Business Done Differently. Jesse Cole Sparks your superpower, and has fun doing it. If you know deep inside that there is a better, more personal, unique, and fun way to do business-THIS PODCAST IS FOR YOU!

Aneatra Gillis ,

Great Content!

Jessee’s podcasts are amazing! Great guests, inspiring information, wonderful interviews! Jesse is the man! A must listen!

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