99 episodes

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Business Infrastructure - Curing Back Office Blues Alicia Butler Pierre

    • Entrepreneurship
    • 5.0, 16 Ratings

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

    098: Producing a Hit TV Show with Janice Jensen

    098: Producing a Hit TV Show with Janice Jensen

    TV Producers have more in common with COOs and Project Managers than you might think. As Emmy-nominated producer Janice Jensen explains, “We’re all responsible for putting together the pieces” to deliver a profitable product on time and within budget. In this episode, Janice draws from her experience in producing hit shows like Tiny House, Big Living to explain what goes on behind the scenes in coordinating the people, processes, and tools required from pre- to post-production. She also reveals her ne

    • 56 min
    097: Operating Like the Fortune 500 with Jon Reid

    097: Operating Like the Fortune 500 with Jon Reid

    Jon Reid’s exposure to operations began during his tenure at GE. That experience serves as the cornerstone of his longevity as a C-suite executive and advisor. In this episode, Jon draws from his experience working with various Fortune 500 companies to give small business owners an operational model to aspire to. He explains why introverts make great COOs, why you should surround yourself with people smarter than you, and why small businesses must be creative when expanding.

    • 42 min
    096: Using Customer Intelligence to Improve Operations with Adam Hayes

    096: Using Customer Intelligence to Improve Operations with Adam Hayes

    “If you don’t have customers, you don’t have a business,” and this is why “You have to always think about continuous improvement.” Wise words from Adam Hayes, a civil engineer who now consults and serves as an operations advisor across various industries. In this episode, Adam reveals the three types of customers every business should consider as well as internal questions you should ask yourself as a guide to meet customer expectations, measure what matters, and ultimately increase profitabili

    • 39 min
    095: Finding the Right Model to Improve Operations with Elzie Flenard

    095: Finding the Right Model to Improve Operations with Elzie Flenard

    Operational excellence and business infrastructure are common threads throughout Elzie Flenard’s career. As a former electronics engineer and operations manager, turned podcast producer, he can attest to how important company culture along with a validated improvement model is in getting things done. In this episode, Elzie breaks down the correct order in building business infrastructure as he emphasizes the importance of securing the right people first, then processes, and last the tools.

    • 36 min
    094: Retooling Operations for Customer Success with David Ellin

    094: Retooling Operations for Customer Success with David Ellin

    As technology and customers become smarter so does the expectation for companies to be faster, better, and cheaper. Back-office workflows now go beyond order-to-delivery, procure-to-pay, and intake-to-discharge. They also include customer engagement – a task once owned by marketing. In this episode, David Ellin taps into his experiences as a COO to give a crash course on the importance of retooling processes, measuring what matters, and conducting kaizen events to enhance customer experience and profit.

    • 43 min
    093: Supporting People in Charge of Operations with Marvell Allen

    093: Supporting People in Charge of Operations with Marvell Allen

    With a background in cultural anthropology, certified coaching, and leadership development, Marvell Allen brings a distinct perspective to her C-suite clients. She has a knack for helping them eliminate egos and silos as barriers to getting things done. In this episode, Marvell explains how COOs (or anyone in charge of operations) can keep CEOs off the ledge. But, she says, they in turn need support in executing on strategy. Discover the business infrastructure techniques she says can help.

    • 46 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

Fixin Vixens ,

Super Informative!

Alicia’s interviews are always chock full of great takeaways! She makes business infrastructure entertaining and exciting. This is a weekly must-listen-to if you’re an entrepreneur who’s trying to up your game!

Friendatmsu ,

If You Don’t Listen to Alicia, You Will Miss Out!

If you are trying to figure out your business, let me tell you… You don’t know Jack! Alicia and her guests break it down, whether it’s how to understand why your customers do what they do or to how to improve our overall product. People!! It is not hard to do, just download the podcast and listen on your earphones while you are working at your desk.

This is required listening for anyone who is looking to improve their business. I know it improved mine!

Don’t Miss Podcasts ,

Great insight in compact podcasts

As a process improvement and business infrastructure professional, Alicia Butler Pierre puts her skills to use by delivering highly informative podcasts with industry experts. Alicia’s conversational interview style makes it very easy for her guests to share valuable insights through back-and-forth discussions.

I have yet to invest in listening to a podcast episode where I didn’t pull out at least 2-3 nuggets of great information. Keep up the great work!

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