282 episodes

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Business Infrastructure - Curing Back Office Blues Alicia Butler Pierre

    • Business
    • 5.0 โ€ข 66 Ratings

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

    280: AI Conference | Using Cloud Bounce to Create Studio Quality Sound with Clarence Levy

    280: AI Conference | Using Cloud Bounce to Create Studio Quality Sound with Clarence Levy

    Now that youโ€™ve heard from another one of our keynote speakers, Dean Hamilton, weโ€™re ready to resume the demo sessions at our AI audio conference is here! Similar to the video editing demo, this one also gives you a sneak peek into how AI is leveraged to produce this very show, specifically โ€“ Cloud Bounce.ย 
    ย 
    Here to tell us all about it is our showโ€™s sound designer, Clarence Levy III. As the mastermind behind Sabor! Music Enterprises, heโ€™s no stranger to music production and sound design, having worked on various popular TV and film projects. He even created a salsa band once and currently manages a brass band.
    ย 
    In this episode, Clarence explains whatโ€™s required to take audio from good to great and how even amateurs can use AI audio editing tools like Cloud Bounce to make that possible. He speaks candidly about the music production process from creation to mixing to mastering and the business infrastructure required to make audio sound โ€œcommercial ready.โ€
    ย 
    Specifically, he shares how AI audio editing tools can speed audio mastering, enhance sound quality, and level the playing field for creatives who donโ€™t have the backing of larger music companies. He even talks about the darker side of using AI in music and its implications.
    ย 
    This episode also contains a demo of Cloud Bounce.
    ย 
    Listen now and learn how even you can use AI to take your audio projects to the next level and even compete with professionals.
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ย 
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 28 min
    279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton.

    279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton.

    Artificial Intelligence (AI) is a trend nowadays, especially for businesses. It is a great tool that will potentially streamline your business. But, some people negatively use AI and just lurking in the dark, waiting for their next victim.
    ย 
    This interesting episode will unveil the limitations of AI in decision-making. But be ready for an unexpected twist that might change your perception of automation. As we go deeper into the possibilities, you'll encounter potential risks that you are unaware of.
    ย 
    We were able to sit down and have a conversation with Dean Hamilton, the Chief Technology Officer at Wilson Perumal & Co. and has a broad knowledge and experience in the topic of AI and automation. Dean knows the challenges that small business owners face when it comes to implementing new technologies. Dean is very good at breaking down complex concepts into relatable terms, making it easier for small business owners to understand how AI can improve their back-office operations. Dean will tell us perceptions about AI and help small business owners decide whether AI is right for their business.
    ย 
    In this episode, Dean will help you:
    Understand how AI and automation can boost your back-office operations and improve efficiency, Learn how to train AI models using past data to copy human reasoning and decision-making, allowing your business to automate difficult tasks and make accurate predictions and, Identify the risks and challenges that come with the adoption of AI in your small business and gain awareness on how to reduce them for successful implementation. ย 
    We invite you to listen and discover more about what the future of AI holds in streamlining and automating your small business operations.
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ย 
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ย 
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 27 min
    278: AI Conference | Using Murf AI, Gling, and CapCut to Become a Video Editing Pro with Gladys Jimenez

    278: AI Conference | Using Murf AI, Gling, and CapCut to Become a Video Editing Pro with Gladys Jimenez

    Here we are again with another episode of our first-ever AI audio conference. Last time, you learned about Momento FM and how it can automatically generate short video content. Now you will discover how you can use AI tools to edit videos in record time!
    ย 
    Does the endless cycle of watching, editing, and rewatching your raw video footage sound all too familiar? You've probably been told to just power through it, but the pain of spending countless hours in front of the screen only to still end up with subpar results is all too real. It's time to break free from this frustrating loop and discover a better way to streamline your video editing process.
    ย 
    Gladys Jimenez is our next speaker. She is an Emmy nominated TV editor and the owner of Gladiola Films. With a career spanning over two decades, she has extensive experience in the video editing industry. Sheโ€™s worked with companies like MTV, Buzzfeed, and Red Table Talk โ€“ The Estefans.
    ย 
    In this episode, Gladys tells us how she:
    Utilizes AI tools to streamline video editing processes, Embraces the collaborative nature of video editing for unique storytelling, Master the art of conveying emotion while editing videos, and ย Creates captivating content using tools like CapCut, Gling, Murf.AI. ย 
    ย This episode also contains a demo.
    ย 
    Listen now and take notes from this expert on how to leverage AI to streamline your video editing as well as craft storytelling that is visually captivating.
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ย 
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ย 
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 31 min
    277: AI Conference | Using Momento FM to Generate Content and Increase Customer Touch Points with Beate Chelette

    277: AI Conference | Using Momento FM to Generate Content and Increase Customer Touch Points with Beate Chelette

    The next session from our AI audio conference is here! Itโ€™s all about Momento FM (now known as Momento FM) โ€“ a slick video content automation AI tool.ย 
    ย 
    And thereโ€™s no better person to tell us about it than Beate Chelette, the Growth Architect behind Chelette Enterprises and the wildly popular The Womenโ€™s Code.ย 
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    Overcoming a series of natural disasters and being on the brink of financial ruin, Beate humbly reached out to the President of the U.S. for help. And he answered! Not only did she strategize her way out of debt, but 18 months later, she sold her photography business to Bill Gates. Ever since, sheโ€™s been an advocate for woman entrepreneurs and like us, sheโ€™s passionate about helping other entrepreneurs create scalable and sustainable businesses.ย 
    ย 
    One major way she helps other business owners is through her own podcast, the Business Growth Architect show. In this episode, Beate shares how she restructured her showโ€™s business infrastructure because of Momento FM. Discover how she:
    ย Asks herself a series of questions to drive innovation and problem-solving in business, Uses Momentoโ€™s AI to automatically generate 30-40 pieces of short video content, Automates customer touch points through engaging and entertaining video, and Embraces the adoption of technology to enhance business operations through more efficient and accurate data. ย 
    This episode also contains a demo of Momento FM.
    ย 
    Listen now and learn from this master of her craft on how to best leverage AI to streamline your team as well as your content generation and promotional processes and watch your profits soar!
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ย 
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 32 min
    276: AI Conference | Using Esker to Automate Your Order-to-Cash Process with Aurรฉlien Coq

    276: AI Conference | Using Esker to Automate Your Order-to-Cash Process with Aurรฉlien Coq

    Weโ€™re back with another session from our AI audio conference. It features Esker, a French-based tech company thatโ€™s created a revolutionary AI solution that automates key back-office processes. ย 
    ย 
    One of those processes that Eskerโ€™s AI can automate is Order-to-Cash โ€“ the cycle from the moment a customer places an order to delivering the order and providing additional support.ย 
    ย 
    Here to share exactly how this AI tool works is Aurรฉlien Coq, a product manager at Esker. His nearly 20 years of experience at Esker has led to his deep understanding of customer interactions and payment cycles and how to radically improve both through AI.
    ย 
    In this episode, Aurรฉlien shares how Esker Synergy AI can help you:
    Enhance customer satisfaction and increase cash flow by effectively managing customer inquiries and seamless payment processes. Improve cost savings and relationships with suppliers and vendors through a streamlined Source-to-Pay process. Streamline your Order-to-Cash process by integrating with existing accounting and CRM software. Empower your team to support customers faster and with more accurate data.ย  ย 
    This episode also contains a demo of Esker Synergy AI.
    ย 
    Listen now and prepare to take your customerโ€™s experience with your business to the next level.
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ย 
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 31 min
    275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik

    275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik

    Weโ€™re back with another episode of our first ever AI audio conference. In the last episode, you heard about using Perplexity AI as a research assistant. Now, you will discover another AI tool to take ideas to implementation through writing.
    ย 
    You know the importance of promoting your business. In the age where content is king, consistently writing and posting about your products or services is necessary for your businessโ€™s survival.ย 
    ย 
    But carefully planning and writing that content takes time. A lot of time. This is what our next speaker, Neha Naik, discovered as she grew her two tech-based recruiting businesses โ€“ RecruitGyan and The Profitable Recruiters Blueprint.
    ย 
    Neha even hired a content writer, hoping that would lead to increased efficiency and productivity in developing, writing, and publishing content. Instead, they both found themselves still drowning in the administrative burden of these tasks. This inefficiency led Neha to Jasper AI โ€“ a digital writing technology that has transformed her companyโ€™s content marketing processes, streamlined the work of her content writer, and supercharged the productivity of her team of 40 people.ย ย 
    ย 
    In this episode, Neha explains she uses Jasper as a digital writing assistant to:
    Enhance customer engagement through catchy phrases, witty questions, and attention-grabbing headlines, Translate industry jargon and complex ideas and concepts into words that even a child can understand,ย  Jumpstart social media polls and email campaigns, and much more! ย 
    Not a recruiter? Donโ€™t dismiss this episode! We promise you will learn things about Jasper that you can immediately apply to revolutionize your digital marketing processes. So, be prepared to take notes and your writing to the next level with words that will not only captivate but convert your online viewers and visitors alike into paid customers!ย 
    This episode also contains a demo of Jasper AI.
    ย 
    ๐Ÿ”— Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.
    ๐๐ฅ๐ž๐š๐ฌ๐ž ๐’๐ฎ๐›๐ฌ๐œ๐ซ๐ข๐›๐ž ๐š๐ง๐ ๐‹๐ž๐š๐ฏ๐ž ๐š ๐‘๐ž๐ฏ๐ข๐ž๐ฐ. โญ โญ โญ โญ โญ
    ยฉ 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. โ€“ a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

    • 28 min

Customer Reviews

5.0 out of 5
66 Ratings

66 Ratings

Bona and Team Capsho ,

An amazing pod

Aliciaโ€™s conversations provide a fresh perspective on challenges of growing a small business. Her tactical insights and actionable tips are invaluable. A must-listen for anyone seeking to streamline their operations, balance growth, and transform their business in a sustainable manner.

From Bona and Team Capsho

jimstroud ,

A hidden gemโ€ฆ

Alicia Butler Pierre is an absolute gem. Her down to earth, yet probing interview style, puts her guests at ease and the listener at attention. She consistently delivers a podcast every business owner can benefit from. Highly recommended.

EKwiona ,

Excellent resource for entrepreneurs!

This podcast is a great resource for anyone looking into becoming an entrepreneur. The infrastructure of a business often gets overlooked in the startup phase, but itโ€™s great that Alicia uses her expertise and knowledge to bring this topic to the forefront of business planning.

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