Business Infrastructure - Curing Back Office Blues Alicia Butler Pierre

We’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.
 
Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
 
Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
 
A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
 
In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
 
 
🔗 Links to Resources: https://www.eqbsystems.com/podcast/247-business-infrastructure-masterclass-missing-link-how-to-identify-and-document-processes-for-scaling-small-businesses    
❓ Send your questions to Alicia on Twitter or LinkedIn.
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In the last story of our Business Infrastructure audio masterclass, you met Clenard Smith. He’s determined to take his flourishing food distribution company public. But there’s one problem. He needs more physical space! Or at least that’s what he’s convinced himself. His consultant manages to convince him otherwise while also getting him to contend with the root cause of his company’s space constraints.
 
A Work Space Logistics plan organizes, consolidates, and segments your space into work zones according to your organization’s departments. It considers the proper placement of all team members, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework for business infrastructure.
 
From tidying up to sprucing up, in this encore episode host, Alicia Butler Pierre guides you through an 8-step process to create a Work Space Logistics plan for your organization. Discover how to declutter your space, take an asset inventory, and sketch the optimal layout of your workspace. The result is an intelligent workspace design that maximizes floor space and stimulates productivity and communication.
 
 
🔗 Links to Resources: https://www.eqbsystems.com/podcast/246-business-infrastructure-masterclass-how-to-create-a-work-space-logistics-plan-for-flourishing-small-businesses   
❓ Send your questions to Alicia on Twitter or LinkedIn.
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Prior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many as companies begin to adopt work-from-home policies. In fact, there are scientific studies that show a direct correlation between the actual layout of a workspace and productivity, job satisfaction, and profitability.
 
A Work Space Logistics plan considers the best placement and arrangement of your team, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework for business infrastructure.
 
This encore features the story of Clenard Smith, a no-nonsense veteran who wants to take his food distribution company public. His military background serves him well when it comes to strategy and execution but proves to be no match in his latest battle for more workspace. A consultant devises a Work Space Logistics plan to dramatically increase productivity and help him defeat this formidable enemy once and for all.
 
🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/245-business-infrastructure-masterclass-organized-chaos-the-story-of-clenard-smith-the-flourishing-food-distribution-company
 
❓ Send your questions to Alicia on Twitter or LinkedIn.
 
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Vandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again fulfill their promises to their customers. Their consultant introduces them to the Service Delivery Blueprint as a solution for quickly pinpointing the source of missing target deadlines.
 
A Service Delivery Blueprint is a visual control tool that documents the people, process, tools, and metrics necessary to provide your core product or service. It offers a holistic view that shows how everyone in your company gets involved or at least provides some level of support in providing goods and services to your customers. It’s one of the seven elements of the Kasennu framework for business infrastructure.
 
In this encore tutorial, host Alicia Butler Pierre guides you through an 8-step process to create a Service Delivery Blueprint for your organization. Discover how to succinctly document, track, and manage lifecycle processes like order-to-delivery, farm-to-table, procure-to-pay, intake-to-discharge, and more! The result is a one-page overview of what you do, how you do it, and the associated timeframe.
 
 
🔗 Links to Resources: https://www.eqbsystems.com/podcast/244-business-infrastructure-masterclass-how-to-create-a-service-delivery-blueprint-for-small-businesses-on-the-rise  
❓ Send your questions to Alicia on Twitter or LinkedIn.
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As small businesses grow, so does the need for consistency. Your company’s ability to provide value and meet promised deadlines is only as good as the people, tools, and processes you have in place to deliver your goods and/or services.
 
A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure.
 
This encore features the story of Vandana Thiagarajan, one of three co-founders of a promising real estate upstart in New York. They also work as mortgage talent on a reality TV show. Lately, she’s been shouldering most of the responsibility at the expense of missing client deadlines. 
 
Torn between growing the business or pursuing the TV show, she describes her decision as choosing between taking the red pill or the blue pill. A consultant shows her how to create a Service Delivery Blueprint to pinpoint the source of quality issues so that they can keep their promises of a fast loan processing time.
 
🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/243-business-infrastructure-masterclass-red-pill-or-blue-pill-the-story-of-vandana-thiagarajan-a-mortgage-companys-meteoric-rise
 
❓ Send your questions to Alicia on Twitter or LinkedIn.
 
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In the last episode of our Business Infrastructure audio masterclass, you heard the story of twin co-founders, Karen and Sharen Benoit. They’ve been given a second chance to pass an audit of their mental health clinic’s records. Their consultant friend comes to the rescue by teaching them how to design a compliant Paper Records Management system that consolidates, organizes, stores, and protects their physical files.
You might be wondering, “Why are we talking about organizing paperwork in the digital age?” Some industries are heavily regulated and require the maintenance of physical files for certain periods. Paper Records Management is the fourth element in building business infrastructure. Think of it as the paper-based version of your Digital Records Management system.
Now you can experience the satisfaction of decluttering and organizing your company’s paper records! In this encore feature, host Alicia Butler Pierre offers a 10-step tutorial. The result is an audit-ready paper management system that standardizes best practices for recordkeeping.
 
🔗 Links to Resources: https://www.eqbsystems.com/podcast/242-business-infrastructure-masterclass-how-to-create-a-paper-records-management-system-for-expanding-small-businesses   
❓ Send your questions to Alicia on Twitter or LinkedIn.
🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!
And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐