157 episodes

How to be genuinely attractive in business

Business Jazz Business Jazz

    • Business
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How to be genuinely attractive in business

    Faulty Towers Customer Service Pain in the house - S15 - E06

    Faulty Towers Customer Service Pain in the house - S15 - E06

    "To avoid a disaster" or "To gain additional success" - that's why Paul O'Mahony decides to record a back-up of this episode. You will hear Roger Overall report on the emergency customer service he received from Irish Water. A leak threatened to undermine his house - "there is a valuable business lesson here" Roger assures listeners.
    You'll hear about the local business that came to Roger's rescue - and you may pick up a tip or two on how best to serve your customers a solution.
    PS. The house survived. Roger also survived the pain.

    • 37 min
    APPLE PROMISES THE EARTH. -S15 - E05

    APPLE PROMISES THE EARTH. -S15 - E05

    The big issue is customer service.
    You'll hear here: Apple Storytelling - how Apple customer service was a disaster for Paul's daughter.
    "I lost all faith in your procedures".
    Paul O'Mahony & Roger Overall play with this experience.
    A box eventually delivered by UPC. What happened between the ordering of the iphone and the late delivery of it. Apple missed the deadline.
    You hear all the details ...

    • 31 min
    Dirty Tricks to beat competitors. - S15 - E04

    Dirty Tricks to beat competitors. - S15 - E04

    Crystallised stone sugar (Borstplaat) - brown sugar - brown rice - these are the first things you hear about - as you tune into the ongoing conversation between Roger Overall & Paul O'Mahony.
    It was not our intention to say anything damaging about Tate & Lyle - the sugar company.
    "How to become the No 1 restaurant in town" quickly becomes the subject of this episode.
    A black hat episode. Scurrilous rumours. ... Russell Brand has reformed.
    "No unpleasant person recommends meditation & mindfulness" - asserts Paul.
    The Valentine's Day Massacre enters the conversation.
    The Slurring Strategy:
    How to slur your competitors ... If Roger wanted to damage the city of Cork, this is what he would do ...
    Fake food poisoning ... Ryan's restaurant ... "you can't get Salmonella from eating steamed carrots.

    The rest of the episode goes from bad to badder.

    • 29 min
    Learning branding from Manchester United - and other football clubs. S15 - E03

    Learning branding from Manchester United - and other football clubs. S15 - E03

    In this episode (recorded in Montenotte Hotel, Cork, Ireland) Paul O'Mahony & Roger Overall touch on what's happening in Ukraine. Quickly, the conversation shifts to Manchester United - and what happens when a company loses its CEO & loses its identity.
    They riff off Lisa Fallon's article in The Irish Times - this become a football chat.

    "Do you not have your mission statement written down?"

    "She's talking about the brand", says Paul - as the coffee arrives.

    Chelsea comes into it. The fall & rise of Alex Ferguson. Barcelona FC. Pep Guardiola too. Paul reveals that he's been supporting Spurs.

    "You can't change the brand of your business in the short term ... " and so the conversation goes for about 25 minutes.

    • 26 min
    Less Friction Makes More Love - S15 - E02

    Less Friction Makes More Love - S15 - E02

    Seated upon a purple velvet throne and squeaky desk chair, we arrive without friction at a minimalist conclusion.

    • 34 min
    Don't Hide from Tyrants - S15 - E01

    Don't Hide from Tyrants - S15 - E01

    Roger Overall & Paul O'Mahony grapple with "Should you ignore current issues (like what's happening in Ukraine) when communicating about your business?"

    What advice would you give to a Newsletter editor - or a CEO before they go lto be interviewed about the business on TV or Radio program?

    If you were the CEO, would you refer to an current event which is huge in the consciousness of its customers, shareholders & wider community?

    Roger & Paul talk about business communications in the face of terrible events elsewhere and locally. We struggle through and come to a conclusion.

    • 28 min

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