43 episodes

We believe Mission and Margin is the business of healthcare.

Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare.

Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Executive Officer, Epharmix, and Charles Kolodkin, Chief Risk Officer, Cleveland Clinic.

The BOH audience of 19,000 senior executives from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on . . . access published interviews at www.BOHSeries.com.

Business of Healthcare Matthew Hanis

    • Science
    • 5.0, 14 Ratings

We believe Mission and Margin is the business of healthcare.

Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare.

Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Executive Officer, Epharmix, and Charles Kolodkin, Chief Risk Officer, Cleveland Clinic.

The BOH audience of 19,000 senior executives from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on . . . access published interviews at www.BOHSeries.com.

    The Modern Discipline of Patient Experience

    The Modern Discipline of Patient Experience

    You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.

    • 22 min
    Arkansas Children’s using Digital Ethnography for 'Voice of the Customer'

    Arkansas Children’s using Digital Ethnography for 'Voice of the Customer'

    Digital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct ‘voice of the customer’ to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research is applied and some of the surprising insights which have emerged.

    • 22 min
    ‘Marketing mindset’ a key to transforming healthcare, digital health?

    ‘Marketing mindset’ a key to transforming healthcare, digital health?

    Why are marketing tools, techniques and approaches so important to transforming healthcare? In his BOH interview, Zeev Neuwirth, MD says, “The field, in my estimation, that really understands what people want and need is the field of marketing.” Neuwirth describes the ‘marketing mindset’, stages systems go through embracing these techniques, the threat marketing experts Google, Amazon and CVS bring and the implications for payment reform, digital health and chronic disease management.

    • 30 min
    Banner Health ED Triage App improving net promoter scores

    Banner Health ED Triage App improving net promoter scores

    Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health’s Banner Innovation Group, the answer is a solid, “Yes.” He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are in the ED by about 50% and increase net promoter scores by 40%.

    • 11 min
    #62 Why the population health movement will save U.S. healthcare

    #62 Why the population health movement will save U.S. healthcare

    “No outcome, no income,” says Dr. David Nash, Founding Dean Emeritus, Jefferson College of Population Health. JCPH is the nation’s first graduate school of population health. Nash describes the emergence of the population health movement, why fixing the US healthcare system is so important for our economy and our society, and concrete interventions such as going at risk with supply chain partners such as pharma.

    • 24 min
    Treating opioid addiction in rural family practice

    Treating opioid addiction in rural family practice

    Karen L. Smith MD, FAAFP kept discovering opioid addiction in the families she served in her independent, rural primary care practice. With growing need and few referral options, Smith began providing medication-assisted treatment. MAT uses medication, counseling and behavioral therapies to treat substance use disorders and sustain recovery. Smith shares patient stories which led her to take on this challenge and the barriers a physician must overcome to provide MAT.

    • 32 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

Alyse Christine ,

Spectacular

What an excellent podcast discussing such a pressing topic. I’m so so happy you are here. Thank you for providing this learning opportunity.

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