Business of Primary Care Business of Primary Care

Physician burnout and patient satisfaction go hand in hand, but many providers and staff hesitate to implement new technology and workflows. In today’s discussion, our hosts, Dr. Hart and Katila Farley, RN, sit down with experts across the healthcare field to discuss solutions for building high-quality care infrastructure that results in exceptional patient experience —all while mitigating provider burnout. Our guests and industry leaders share their insights on building long-term relationships, utilizing telehealth services, the value of community engagement, and leveraging technology for more efficient patient care.

Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.



In this episode, we’re joined by:

Rick Merill, Co-Founder and President, Arrowhealth

You can connect with him here.

Jamie Ulmer, CEO, Healthcare Network

Learn more about him here.

Lisa Soroka, founding member of The Marblehead Group, LLC

You can connect with her here.

Wren Keber, Managing Director, Huron Consulting Group

You can connect with him here.

Sean Mehra, Healthtap

You can connect with him here.

Michelle McCormick, Millennium Physicians Group

You can connect with her here.



Episode Topics:

01:01 - Patient Experience and Infrastructure

04:00 - The Importance of Patient Experience in Value-Based Care

04:47 - Physician-Patient Relationships

6:14 - Exploring the Impact of Infrastructure on Healthcare Delivery

18:57 - Enhancing Patient Care with Technology and Infrastructure 

22:51 - Building Relationships and Trust in Healthcare

28:12 - Beyond the Clinic Walls

39:16 - Engagement and Adherence

56:04 - Improving Healthcare Delivery



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⁠VBC Commonly Used Terms⁠

⁠VBC Drivers

In the final installment of our 3-part series on Care Coordination, hosts Dr. Jon Hart, Katila Farley, CRN, and guests provide an in-depth look at practical examples of care coordination in real-time. We cover the importance of care coordination beyond care management—emphasizing the role of every individual involved in a patient's care journey toward improved health and well-being. Using real-world examples, we’re looking at Care Coordination in action, touching on everything from remote patient monitoring use cases, maternity care coordination, mental and behavioral health care, rural health, and hospice care to care management staff in emergency departments. 



We also dip our toes back into the role of technology as a means to enhance care coordination, expanding on our discussions in part two of this series, the importance of integrating behavioral health into holistic care, and the challenges in coordinating care for patients with mental and physical health needs.



Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.



In this episode, we’re joined by:



Rick Merill, Co-Founder and President, Arrowhealth

You can connect with him here.



Jamie Ulmer, CEO, Healthcare Network

Learn more about him here.



Lisa Soroka, founding member of The Marblehead Group, LLC

You can connect with her here.



Sean Mehra, Healthtap

You can connect with him here.



Craig Worland, Chief Operating Officer at Southeast Primary Care Partners. 

You can connect with him here.



Robert Millette, Senior Vice President, Prospect Medical Systems

You can connect with him here.



Jordan Holland, Vice President, Value-Based Contracting, Compassus

You can connect with him here.





Episode Topics:



04:51 - Complexities of Remote Patient Monitoring in Care Coordination

16:22 - Challenges of Mental and Behavioral Health Coordination

28:15 - Care Coordination in Rural Settings 

31:29 - Exploring Hospice Care

36:14 - Integrating Technology in Patient Care

39:30 - Care Coordination in Emergency Departments

46:10 - Revolutionizing Home Care with Vendor Partnerships



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⁠VBC Commonly Used Terms⁠

⁠VBC Drivers

Join us on this special episode as we share the most striking innovations and discussions from the recent HIMSS '24 conference. Listen in as we dissect the importance of interoperability, health equity, and artificial intelligence in healthcare, and why the true measure of technology's worth is its impact on health outcomes. We also navigate through the potential of AI in addressing social drivers of health and repurposing consumer data to enhance community health strategies, underscoring how technology can transform patient care while still prioritizing the human touch.



Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.



Episode Topics:

(00:02) HIMSS Tech Highlights and Innovations

(14:34) Interdisciplinary Team Approach in Healthcare

(24:17) Advancing Health Equity Through Collaboration

(37:44) Virtual Visits and Telemedicine Explained

(45:40) Understanding Interoperability and Patient Journey Mapping

(52:20) Enhancing Patient Communication With Technology

(57:26) Improving Healthcare Communication and Interoperability

(01:02:39) Improving Healthcare Through Technology

(01:19:00) HIMSS Recap and Future Episodes



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⁠⁠VBC Commonly Used Terms⁠⁠

⁠⁠VBC Drivers

In this second installment of our Care Coordination series, we’re deep-diving into the value of technology and teamwork as a means to improve functionality in practices to ensure high-quality patient outcomes. We speak to leaders in the healthcare and healthcare technology space about the value of telemedicine and remote patient monitoring in creating effective high-touch patient experiences and exciting new ways healthcare tech is evolving. We also discuss the importance of closing the care loop through care continuity between traditional and non-traditional providers and the value of patient education and personalization.



Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.



In this episode, we’re joined by:



Andrea Hurteau,  Principal Consultant, Winston Healthcare Advisors

You can connect with her here. 



Natasha VanWright, Senior Vice President of Clinical Operations, Belong Health

You can connect with her here.



Rick Merill, Co-Founder and President, Arrowhealth

You can connect with him here.



Jamie Ulmer, CEO, Healthcare Network

Learn more about him here.



Sean Mehra, Healthtap

You can connect with him here.



Episode Topics:



3:09 - Working with Community-Based Organizations

14:03 - Communication with Care Teams

21:17 - Increasing Patient Engagement

31:49 - Closing the Care Loop

36:13 - Effective Patient Communication & Education

41:08 - Telehealth as a Care Coordination Tool

47:51  - Liability in Remote Patient Monitoring



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⁠Ask A Question⁠ 

⁠VBC Commonly Used Terms⁠

⁠VBC Drivers

In this first episode of our three-part series, we’re breaking down one of the most important yet overlooked pieces of Value-Based Care: Care Coordination. With the tendency to operate in silos, many clinicians struggle to tackle a holistic and individualized patient experience. We’re joined today by experts across the care spectrum to better ascertain how to utilize technology like patient monitoring, community partnerships, and teamwork with clinical and non-clinical staff to put patient experience at the forefront of VBC. We also discuss the roadblocks that make effective care coordination difficult, including social risk factors and how to build systems to support the infrastructure of quality care.



Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.



In this episode, we’re joined by:



Joni Wyatt, Director Healthcare Advisory for Kassouf

You can connect with her here.



Craig Worland, Chief Operating Officer at Southeast Primary Care Partners. 

You can connect with him here.



Lisa Soroka, founding member of The Marblehead Group, LLC

You can connect with her here.



Natasha VanWright, Senior Vice President Clinical Operations, Belong Health

You can connect with her here.



Rick Merill, Co-Founder and President, Arrowhealth

You can connect with him here.



Andrea Hurteau,  Principal Consultant, Winston Healthcare Advisors

You can connect with her here. 



Episode Topics:



05:39 - Why Invest in Care Coordination

12:16 - The Intersection of VBC with Fee For Service

18:14 - The Role of Community Partners

19:41 - Whole Person Care

23:14 - Community Partnerships and Care Coordination

39:55 - Keeping People at the Center of VBC

46:24 - The Role of Specialists



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⁠VBC Commonly Used Terms⁠
⁠VBC Drivers

In this episode, we talk about physician compensation. It isn't just about the dollars and cents; it's a deep exploration of motivation—both financial and otherwise. We discuss the critical impact job satisfaction, recognition, and work environment can have on the adoption of value-based care. Understanding that healthcare is a team sport, we discuss the importance of aligning incentives across the entire office, from front staff to physicians, to cultivate success and tackle the ever-present specter of burnout. It's an intricate dance of balancing interests, from the patients who seek quality care, to the payers who demand efficiency, to the providers who deserve fair compensation.



Ask us a question for Dr. Hart & Katila Farley RN to answer about VBC here.



Our guests for today’s show are: 



Joni Wyatt Director Healthcare Advisory for Kassouf

You can connect with her here.Craig Worland, Chief Operating Officer at Southeast Primary Care Partners. 

You can connect with him here.



Wren Keber, Principal at ECG Management Consultants

You can connect with him here.



Lisa Soroka, founding member of The Marblehead Group, LLC

You can connect with her here.



Andrea Hurteau,  Principal Consultant, Winston Healthcare Advisors

You can connect with her here.



Episode Outline:



(05:51 - 07:25) Value-Driven Compensation Models in Healthcare



(14:06 - 15:19) Non-Financial Incentives for Job Satisfaction



(24:36 - 28:30) Driving Value-Based Care Through Incentives



(30:04 - 30:37) Expanding Practice Through Incentives



(32:03 - 33:12) Incentive Alignment in Physician Compensation



(35:45 - 36:59) Compensation in Hybrid Medical Models



(40:46 - 42:39) Designing Compensation Plans for Value-Based Care



(46:21 - 48:23) Patient Satisfaction and Provider Communication



(49:54 - 50:48) Alignment and Burnout in Value Care



(01:01:39 - 01:02:41) Workflow and Resource Concerns in Healthcare



Links:


Ask A Question
Aligning Physician Comp with VBC
VBC Commonly Used Terms
VBC Drivers
Annual Wellness Visits
High Value Speciality Networks in VBC