bWise

bswift
  • 5.0 (11)
  • BUSINESS
bWise Podcast

Join our hosts, Don Garlitz and Sharon Morrissey, as they connect with founders, CEOs and executives of some of our industries greatest companies. Listen in to hear exciting discussions on entrepreneurship, management and what it takes to build, sustain and grow a successful company and career.

  1. JUL 24

    Emma™ Asks the Experts: The Future of AI in Benefits Administration

    Join hosts Don and Sharon as they explore the latest AI enhancements to bswift’s groundbreaking AI-powered platform intelligence, Emma. In this episode, we chat with Emma herself (yes, you read that right!) alongside her creators: Jeff Kirk (VP of AI), Vinita Pilani (SVP of Product Engineering), and Adam Perkins (VP of Strategic Product Management). Emma talks with them about the cutting-edge HR tech behind her upgrade. From natural language processing and user-friendly interface design to personalized recommendations and contextual education features, discover how Emma is setting new standards in employee benefits experiences.    About Emma  Emma is bswift’s AI-powered platform intelligence that enhances the benefits experience. As the first tool of her kind, she has continuously evolved over the past decade since her inception to meet the changing needs of employees and HR. Emma’s recent upgrade expands her toolset, making her more helpful than ever. Emma is available 24/7, independently resolving nearly 90% of inquiries, with most handled after hours. She provides personalized support for employees and assists CSRs when the human touch is needed. By seamlessly integrating throughout the employee experience, Emma is raising the bar in benefits administration.    Watch the video of this episode here.

    17 min

  2. JUN 12

    Building the Future of HR with AI: A Chat with Jeff Kirk

    In this episode, Don and Sharon talk with bswift’s VP of AI Jeff Kirk about how artificial intelligence (AI) will transform the workplace and the employee benefits space. Jeff shares his career journey from the early days of the internet to pivotal roles like working on Amazon’s Alexa team. Tune in for thought-provoking perspectives on developing AI responsibly while transforming work. Jeff offers a roadmap for how AI can act as a copilot that empowers employers and enhances experiences for customers and employees alike.

    32 min

  3. APR 3

    Mastering Digital Transformations with Ben Admin Vet Dave Mankowski

    Get practical insights for driving successful digital transformations across industries. Listen in as Dave Mankowski shares his 20+ years of experience and wisdom, with real-world examples of digitizing businesses. You’ll learn about the guiding principles he employs for optimal digital engagement, like enabling consumer control and building genuine relationships beyond personalization. He emphasizes how businesses need to deeply understand customers, taking an “anthropologist’s view” to forge meaningful connections. Dave also explores unique healthcare industry challenges and how AI and smart architectures can tailor solutions at scale. Don’t miss his perspectives on empowering the next generation to uncover their “special powers” for making an impact in their careers.    About Dave Mankowski  Dave Mankowski is the Chief Growth Officer at Bounteous. He has more than 20 years of experience in digital transformations, developing businesses, marketing, and managed services solutions. He excels at leading teams to design holistic strategies and drive growth for Fortune 500 companies and startups. His background includes engineering and management degrees from Michigan State and Northwestern.

    25 min

  4. MAR 20

    Streamlining Benefits Admin: Real-World Wisdom from Industry Vet Maria Yao

    Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you’ll uncover her three pillars of operational excellence – comprehensive training, rigorous documentation, and continuous simplification – and gain insights into fostering healthy team dynamics. Maria also offers a grounded perspective on leveraging automation and AI in HR tech while maintaining the critical human touch. Tune in for Maria’s straight-shooting advice and elevate your operational capabilities.   About Maria Yao  Maria Yao is a professional services executive and industry veteran with insights honed over a storied career leading global delivery operations at industry giants. Maria excels at driving profitability, building strong client partnerships, and fostering a winning culture among talented service delivery teams. Her expertise spans benefits administration, HR services, operations excellence, and leveraging technology.

    29 min

  5. MAR 1

    Achieving Liftoff: Lana Hillebrand’s Journey From Astronaut Aspirations to HR Industry Leader

    In this episode, hosts Don and Sharon sit down with HR and benefits administration leader Lana Hillebrand, former Chief Administrative Officer at American Electric Power Company, Inc., who recently joined bswift’s advisory council. Lana shares her early career aspirations—which began with a bold declaration as a young girl that she wanted to be an astronaut—and what ultimately led her to a successful career in HR. Based on her experiences consulting and leading HR, she offers invaluable advice to consultants, vendors, job seekers, and anyone else in the industry. Listen in as Lana discusses the importance of relationship building, thought leadership, flexibility, and more. You’ll walk away with practical tips for navigating change and thriving in this fast-paced field.

    25 min

  6. FEB 19

    Navigating the Future of Ben Admin: A Conversation With Scott Millson

    On this episode, benefit administration insider Scott Millson shares his unique perspective on his over three decades in the employee benefits field. Listen in as Scott reflects on major industry transformations, from the rise of online enrollment to emerging technologies like AI. He also offers a look into writing his upcoming book and why he was drawn to joining the bswift Advisory Council. Listeners will walk away with practical advice on thriving in this fast-evolving business landscape.

    22 min

  7. JAN 7

    From Ice Baths to Client Service Excellence: A Conversation With bswift COO Amit Jain

    Listen in as bswift Chief Operating Officer, Amit Jain, talks about his passion for client service, his unique approach to leadership, and his vision for the future. Amit also shares his love for cold therapy (Wim Hof, anyone?), and how it influences his work ethic and dedication to delivering results. He dives deep into the challenges and opportunities in the benefits administration industry, and outlines bswift’s strategy for consistently exceeding client expectations. You’ll also hear about Amit’s commitment to building a culture of “higher standards,” “greater accountability,” and yes, even “more fun” at bswift.

    21 min

  8. 11/01/2023

    Shaping Culture and Service: A People-First Approach to HR with bswift’s Natalie Atwood

    How can HR professionals be true people partners that empower and shape company culture? bswift's Chief People Officer Natalie Atwood talks with bWise hosts Don and Sharon about her passion for putting people first. Learn how she's guiding bswift's cultural evolution—focusing on talent, transparency, engagement, and wellbeing. Natalie also discusses key elements of bswift's benefits admin success like speed, simplicity, and creating a culture of connection in a remote-first world. Tune in for an uplifting discussion on leading with care, trust, and fun.

    28 min
See All (30)

Ratings & Reviews

5
out of 5
11 Ratings

About

Join our hosts, Don Garlitz and Sharon Morrissey, as they connect with founders, CEOs and executives of some of our industries greatest companies. Listen in to hear exciting discussions on entrepreneurship, management and what it takes to build, sustain and grow a successful company and career.

Information

  • Creator
    bswift
  • Years Active
    2020 - 2024
  • Episodes
    30
  • Rating
    Clean
  • Copyright
    © bswift LLC. All rights reserved. bswift is the brand name used for products and services provided by one or more of the bswift LLC affiliated companies.
  • Show Website
    bWise

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