Can Medical Practices Charge for No-Shows?

In this episode, ByrdAdatto partner Jay Reyero joins the podcast to share the story of a physician who built a thriving concierge medicine practice. When a chronically late and frequently canceling patient pushed the limits, the practice faced a critical question: Can you charge for no-shows without risking compliance? Tune in for legal and practical considerations behind implementing cancellation policies, from Medicare rules to best practices for communicating with patients and training staff. Learn how to address no-shows in a way that protects your practice’s time, revenue, and compliance.

Chapters

00:00 Intro

01:47 Banter

06:39 Story

15:55 Access+

16:34 Legal Takeaways

28:39 Outro

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