Can we really get users to build better financial habits‪?‬ Descender

Improving financial literacy is a lofty goal that is not always easy to achieve. We can’t pretend that we know it all but we want to help the best way that we can and get users to make the most informed decisions possible. Ola Trytek (UX Researcher) and Felipe Sbravate (Product Design Manager, formerly at Dreams) both offer their insight into how we can provide the right guidance in a responsible way as well as how to navigate the many hurdles users face in attempting to improve their financial literacy. Questions we uncover in this episode include:


How do we conduct effective user testing with sensitive financial data?
How do we ensure the information we provide is comprehensive but not intimidating?
What assumptions can we make about age when it comes to financial habits?



Descender is hosted by Melanie Löff-Bird, and produced by Francesco Cutolo, Minna Engelmark, Anushae Hussain, Jonatan Andersson, Rachel Rosenson and Melanie Löff-Bird. This podcast is brought to you by the design team at Klarna.

Have thoughts you want to share with the team about this season?

Get in touch with us via email at descender@klarna.com, on Twitter @KlarnaDescender or Instagram @klarna.design