Digital Operations

Michael Greenberg and Brandon White
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Join us as we talk about Digital Operations, AI and Automations. Digital Operations is the discipline of designing, implementation, and educating an organization’s digital tools and processes. It involves bringing together automation, AI, global talent, remote work, and other digital technologies to streamline operations, optimize processes, reduce manual work, improve data quality, maximize knowledge work, and enhance the employee experience. At its core, digital operations digitizes and automates routine business processes to boost efficiency. It requires both an understanding of the business context as well as the technical possibilities. Digital operations spans across departments, requiring a mix of business operations and technology skills.

Episódios

  1. Why 3rd Brain?

    28/08/2024

    Why 3rd Brain?

    In this episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg dive into the burgeoning field of digital operations. They discuss how this new department, distinct from traditional IT, is essential for integrating modern technology like AI and automation into business operations. The conversation covers the necessity of proper software selection, the importance of a unified data layer for effective AI implementation, and the advantages of partnering with an outsourced digital operations team. They also highlight the challenges SMBs face with legacy systems and the benefits of streamlining processes for increased efficiency and profitability. 00:00 Introduction to Digital Operations Podcast00:22 The Emergence of Digital Operations Departments03:15 Challenges in Implementing Digital Operations05:58 Documenting Processes for Automation09:25 Outsourcing vs. In-House Digital Operations16:58 The Importance of Long-Term Partnerships23:38 Conclusion and Final Thoughts Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/ https://www.3rdbrain.co/ https://www.3rdbrain.co/

    29min
  2. Case Study: Metal Building Construction

    21/08/2024

    Case Study: Metal Building Construction

    In this episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg discuss a case study in the metal building manufacturing industry. They examine how integrating AI and automation, particularly through the ClickUp platform, addresses common challenges such as production management, project-level accounting, and system integration. The podcast highlights the benefits, including efficiency improvements, enhanced project tracking, and increased profitability. Tune in to discover the transformative impact of modern technology in an often-overlooked industry. 00:00 Introduction to the Digital Operations Podcast00:23 Case Study: Metal Buildings Industry Overview02:45 Common Challenges in Metal Building Manufacturing03:54 Implementing ClickUp for Improved Operations07:32 Streamlining Production and Communication11:31 Client Outcomes and Benefits13:25 Conclusion and Final Thoughts Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    16min
  3. AI Case Studies: Compliance Using Video and Generating Client Briefs Automatically

    14/08/2024

    AI Case Studies: Compliance Using Video and Generating Client Briefs Automatically

    In this episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg delve into the implementation of AI technologies for small and medium-sized businesses. They explore a fascinating case study where AI is used to monitor compliance via video and image analysis, reducing costs and improving efficiency. They also discuss a tool for generating customized meeting notes and client briefs, highlighting its impact on business operations. The conversation emphasizes how modern AI has become both accessible and practical for SMBs, transforming traditional workflows and enhancing productivity. 00:00 Introduction to the Digital Operations Podcast00:23 Case Study: AI in Compliance Monitoring01:57 Exploring AI's Impact on Business Efficiency04:59 Advanced AI Implementation and Results08:23 Case Study: Customized Meeting Notes with AI12:16 Real-World AI Applications and Future Insights13:54 Conclusion and Final Thoughts14:51 Closing Remarks and Next Episode Teaser Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    17min
  4. How to Set Up a Digital Operations Team for Your Company

    07/08/2024

    How to Set Up a Digital Operations Team for Your Company

    In this episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg dive into the intricacies of setting up a proficient digital operations team. They outline the three core roles: the Architect, the Draftsman, and the Specialist. The Architect sets the strategic alignment and oversees projects, the Draftsman handles documentation and project management, and the Specialist addresses specific technical tasks. The discussion also covers the importance of ongoing maintenance and the cost-effective strategy of outsourcing these roles for small to mid-sized companies. Real-world examples and practical advice are provided for businesses looking to implement and scale digital operations effectively. 00:00 Introduction to the Digital Operations Podcast00:23 The Evolution of a Digital Operations Team01:04 Role of the Architect in Digital Operations04:27 Understanding the Draftsman Role05:52 The Importance of Documentation09:11 Global Talent and Training Programs11:29 Cost Considerations for Small and Large Companies15:24 Role of the Specialist in Digital Operations19:16 The Importance of Maintenance21:45 Building and Growing Your Digital Operations Team24:06 Conclusion and Final Thoughts Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    27min
  5. Case Study - Using ClickUp for Operations Consolidation, Expansion and Efficiency

    24/07/2024

    Case Study - Using ClickUp for Operations Consolidation, Expansion and Efficiency

    In this episode, we explore the consolidation of various systems into ClickUp through two case studies, highlighting the efficiency and profitability benefits.  Key points include the reduction of software costs, improving team coordination, and the flexibility of using ClickUp as a business platform. We conclude with strategies for managing digital operations effectively and the importance of a phased approach in integrating new tools. 00:00 Introduction to Digital Operations Podcast00:24 Case Study: Consolidating Systems with ClickUp04:39 The Benefits of ClickUp for Business Operations08:06 Document Automation and Its Impact10:34 Case Study: Expanding with ClickUp12:37 Final Thoughts and Recommendations15:16 Conclusion and Farewell Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    18min
  6. Case Study - Building a Business Operating System for a $5m Home Repair Business

    17/07/2024

    Case Study - Building a Business Operating System for a $5m Home Repair Business

    In this episode, we dive into a real-world case study of implementing a complete business operating system to enhance efficiency and profitability. We discuss the '5 C's' (Consistency, Clarity, Capacity, Confidence, Cashflow) crucial for scaling businesses. Focusing on a multi-store organization that provides home and commercial repair services, they explore how the company integrated ClickUp for CRM and project management, streamlined processes with AI and automation, and achieved significant improvements in pipeline visibility, project completion rates, and collection speeds. The episode also touches on the importance of cultural change within an organization and the long-term benefits of having well-documented processes and digital systems. 00:00 Introduction to the Digital Operations Podcast00:23 Overview of the Case Study00:56 The Five C's Framework01:50 Challenges Faced by the Client04:50 Initial Steps and Process Mapping06:46 Implementing ClickUp and Custom Solutions09:16 Impact and Results22:07 Cultural Changes and Final Thoughts23:36 Conclusion and Listener Engagement Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    26min
  7. The Five Levels of Digital Operations. What level is your company?

    11/07/2024

    The Five Levels of Digital Operations. What level is your company?

    In this episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg discuss the various levels of digital operations, from an entirely analog setup to full AI-driven automation. They break down all five levels. Detailed insights are provided on each level's characteristics, the challenges companies face at each stage, and the integration and documentation required to move up these levels. This episode of Digital Operations offers a comprehensive guide for businesses looking to enhance their efficiency and scalability through digital transformation using AI and automatons. 00:00 Introduction to Digital Operations Podcast00:22 Understanding the Levels of Digital Operations00:45 Level 0: The Basement - Analog Operations01:39 Level 1: Cloud-Based Silos02:33 Transitioning from Level 1 to Level 204:51 Level 2: Integratable Cloud09:08 Level 3: Unified Data Layer11:56 Level 4: Automated Workflow with Human in the Loop16:23 Level 5: AI and End-State Automation23:34 Summary and Conclusion Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    28min
  8. What is Digital Operations - The Definition in the Modern Day of AI

    03/07/2024

    What is Digital Operations - The Definition in the Modern Day of AI

    In the first episode of the Digital Operations Podcast, hosts Brandon White and Michael Greenberg delve into the evolving definition and crucial importance of digital operations in the modern business landscape. They discuss how digital operations encompass the integration and management of AI, automation, and global talent across various departments, highlighting its role in bridging gaps within organizations.  The conversation touches on the need for thorough documentation of processes and the challenges businesses face in implementing effective digital operations. They emphasize the roles of different specialists, including architects, project managers, and automation experts, in ensuring seamless and efficient business operations. 00:00 Introduction to Digital Operations Podcast00:23 Defining Digital Operations03:44 Challenges in Implementing Digital Operations05:21 Importance of Documentation in Digital Operations06:58 Role of Digital Operations Teams10:53 Architects and Draftsmen in Digital Operations17:01 Conclusion and Final Thoughts Mentioned in this episode: https://www.3rdbrain.co/ https://www.3rdbrain.co/

    20min
  • 8 episódios

Sobre

Join us as we talk about Digital Operations, AI and Automations. Digital Operations is the discipline of designing, implementation, and educating an organization’s digital tools and processes. It involves bringing together automation, AI, global talent, remote work, and other digital technologies to streamline operations, optimize processes, reduce manual work, improve data quality, maximize knowledge work, and enhance the employee experience. At its core, digital operations digitizes and automates routine business processes to boost efficiency. It requires both an understanding of the business context as well as the technical possibilities. Digital operations spans across departments, requiring a mix of business operations and technology skills.

Informações

  • Criado por
    Michael Greenberg and Brandon White
  • Anos de atividade
    2 mil
  • Episódios
    8
  • Classificação
    Livre
  • Copyright
    © Copyright 2024 Michael Greenberg and Brandon White
  • Site do podcast
    Digital Operations