55 min
CCO Instabase, Ozge Ozcan: Rising and Falling - Like a Phoenix Grit
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- Careers
Guest: Ozge Ozcan, Chief Customer Officer at Instabase
In this episode, we cover: The dualities of Ozge’s home country, Turkey, and how she learned English (05:12); Wrestling with guilt in all aspects of her life, and raising two daughters with her husband (09:35); Understanding your triggers before burnout takes hold, and the dark side of grit (14:48); Working at MongoDB, “there was so much emphasis” on feeling (22:18); Spotting and fixing broken processes in enterprise tech, and when to apply old-school problem-solving (26:15); A common misconception about how pregnancy and motherhood affect women’s ability to thrive at work (35:03); What Instabase does and why Ozge decided to join another early-stage company (37:18); The importance of metrics for customer success (41:00); Recruiting for CS teams and the non-negotiable skill Ozge looks for: A high tolerance for ambiguity (44:18); What she says when startup founders ask, “How do I set up a CS team?” (50:01)
Guest: Ozge Ozcan, Chief Customer Officer at Instabase
In this episode, we cover: The dualities of Ozge’s home country, Turkey, and how she learned English (05:12); Wrestling with guilt in all aspects of her life, and raising two daughters with her husband (09:35); Understanding your triggers before burnout takes hold, and the dark side of grit (14:48); Working at MongoDB, “there was so much emphasis” on feeling (22:18); Spotting and fixing broken processes in enterprise tech, and when to apply old-school problem-solving (26:15); A common misconception about how pregnancy and motherhood affect women’s ability to thrive at work (35:03); What Instabase does and why Ozge decided to join another early-stage company (37:18); The importance of metrics for customer success (41:00); Recruiting for CS teams and the non-negotiable skill Ozge looks for: A high tolerance for ambiguity (44:18); What she says when startup founders ask, “How do I set up a CS team?” (50:01)
55 min