8 episodes
Chip Chat On Customer Service Chip Rohde
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- Business
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5.0 • 8 Ratings
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Chip brings together the most inspirational thought-leaders in the customer service industry to have light & lively conversations that will enhance your business knowledge and challenge conventional wisdom. Chip has more than 35 years of experience in this field and is well-known in the industry as an expert on customer service, business relationships, and client success. Each episode will either feature a unique guest or special AMA sessions with Chip himself. On with the show!!!
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Building Customer Service Strategies for a Major City with Detroit's Adrian Tonon
How Adrian Tonon took customer service skills he learned in the restaurant business to apply to the City of Detroit.
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The Barefoot Spirit with Michael Houlihan, Co-Founder of Barefoot Wines
Find out how Michael & Bonnie turned a bankrupt wine company into one of the most well-known wine businesses in the industry.
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Customer Success in B2B with Jim Moloney, VP at Navistar
Customer support strategy at B2B companies requires a unique approach, and Jim Moloney explains how to gain a strategic advantage
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Turn Why Into ROI with Peter Iansek
Today, we dive into the world of contact center data analysis with CEO of Operative Intelligence, Peter Iansek.
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Ask Me Anything on Customer Service
Our first of many Ask Me Anything episodes!
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Lon Safko on Embracing Artificial Intelligence in Customer Service
Lon Safko discusses artificial intelligence in customer service and why we should embrace this growing trend.