76 episodes

Civic Tech Chat is a podcast about the civic technology movement. We seek to harness the power technology has to improve the delivery of public services to people everywhere.

Civic Tech Chat Ryan Koch

    • Technology
    • 5.0 • 17 Ratings

Civic Tech Chat is a podcast about the civic technology movement. We seek to harness the power technology has to improve the delivery of public services to people everywhere.

    75 Innovating the social safety net

    75 Innovating the social safety net

    We are joined by Amanda Renteria (https://twitter.com/AmandaRenteria), CEO of Code for America (https://codeforamerica.org) to talk about their new program, the Safety Net Innovation Lab and the impact it could have on government services.

    ### Resources and Shoutouts:
    - https://codeforamerica.org/news/audacious-project-investment-to-launch-safety-net-innovation-lab/

    • 33 min
    74 Customer experience and government services with Clare Martorana, Mina Hsiang, and Jodi Leo

    74 Customer experience and government services with Clare Martorana, Mina Hsiang, and Jodi Leo

    We are joined by Federal Chief Information Officer Clare Martorana (https://www.linkedin.com/in/claremartorana/), United States Digital Services Administrator Mina Hsiang (https://www.linkedin.com/in/minahsiang/), and Nava Chief Delivery Officer Jodi Leo (https://www.linkedin.com/in/jodi-leo-7a21777/). We dive into a conversation about the importance of effective government services delivery and how an executive order focused on customer experience may impact that space.

    Join us on Discord (https://discord.gg/hECzBJh)

    Resources and Shoutouts:
    - https://www.whitehouse.gov/briefing-room/presidential-actions/2021/12/13/executive-order-on-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/
    - https://www.usajobs.gov/
    - https://www.usds.gov/apply
    - https://www.navapbc.com/careers/

    • 36 min
    73 Opinion Research

    73 Opinion Research

    We are joined by Adam Probolsky (https://twitter.com/AdamProbolsky), President of Probolsky Research to talk about opinion research and how it can be used effectively by policy makers.

    ### Resources and Shoutouts:
    - https://www.ocregister.com/2020/09/20/adam-probolsky-sees-polls-as-the-bridge-between-the-public-and-policymakers/
    - https://www.probolskyresearch.com

    • 42 min
    72 From Crises Response To Sustainability

    72 From Crises Response To Sustainability

    We are joined by Nava co-founders Rohan Bhobe(https://www.linkedin.com/in/rbhobe/) and Sha Hwang (https://www.linkedin.com/in/shashashasha/) for a conversation about their experiences responding to a crises and facing the challenges of building sustainable technology, processes, and partnerships afterward.

    Join us on Discord! https://discord.gg/hECzBJh

    Resources and Shoutouts:
    - https://civictech.chat/2021/06/how-covid-impacted-local-government
    - https://www.navapbc.com/case-studies/prioritizing-research-to-quickly-serve-people-during-a-crisis.html
    - https://www.theatlantic.com/technology/archive/2015/07/the-secret-startup-saved-healthcare-gov-the-worst-website-in-america/397784/
    - https://www.navapbc.com/case-studies/Supporting-Veterans-During-the-Pandemic-with-Virtual-Tele-Hearings.html

    • 50 min
    71 Dark Patterns

    71 Dark Patterns

    Ryan Koch (https://twitter.com/ryan_koch) chats with us a bit about dark patterns, a set of deceptive techniques that are often used in the design of technology products and services. We'll talk about what they are, why they are important, as well as what the government is trying to do about it.

    Join us on Discord: https://discord.gg/hECzBJh

    Resources and Shoutouts:
    - Shining a Light on Dark Patterns: https://academic.oup.com/jla/article/13/1/43/6180579?login=false
    - What are dark patterns and how are they tricking me?: https://www.raconteur.net/technology/dark-patterns/
    - Dark pattern types: https://www.darkpatterns.org/types-of-dark-pattern
    - WaPo piece about Google lawsuit: https://www.washingtonpost.com/technology/2022/01/24/google-location-data-ags-lawsuit/
    - Princeton and UChicago study: https://webtransparency.cs.princeton.edu/dark-patterns/
    - FTC enforcement policy statement: https://www.ftc.gov/system/files/documents/public_statements/1598063/negative_option_policy_statement-10-22-2021-tobureau.pdf

    • 11 min
    70 Civic Technologist Guide Episode Re-Release

    70 Civic Technologist Guide Episode Re-Release

    For our first episode of 2022 we go back into the archives and re-release an episode from October 20th, 2020. The original description follows below!

    Civic Design Consultant and author [Cyd Harrell](https://twitter.com/cydharrell) joins us for a conversation about their new book [A Civic Technologist's Practice Guide](https://www.goodreads.com/book/show/55225556-a-civic-technologist-s-practice-guide?ac=1&from_search=true&qid=paFK2DugTf&rank=1){, which seeks to be a grounding document in the space.

    🎧 Listen

    ### Resources and Shoutouts:
    - [Slow Ideas](https://www.newyorker.com/magazine/2013/07/29/slow-ideas)
    - [Inclusive Design for a Digital World](https://www.goodreads.com/book/show/46113876-inclusive-design-for-a-digital-world?from_search=true&from_srp=true&qid=BN5R6KdAsB&rank=1)
    - [Disability Visibility](https://www.goodreads.com/book/show/51456746-disability-visibility){
    - [So you want to reform democracy](https://medium.com/civic-tech-thoughts-from-joshdata/so-you-want-to-reform-democracy-7f3b1ef10597)

    ##### Music Credit: [Tumbleweeds by Monkey Warhol](http://freemusicarchive.org/music/Monkey_Warhol/Lonely_Hearts_Challenge/Monkey_Warhol_-_Tumbleweeds)

    • 40 min

Customer Reviews

5.0 out of 5
17 Ratings

17 Ratings

JoshCrist ,

Entertaining, insightful and actionable! 🙌

Whether you’re well established as someone who can translate creative energy into the impact you want to have on civic tech, or just getting started as a catalyst for change - this is a must-listen podcast for you! Ryan does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of navigating a rapidly shifting technology landscape - with leaders who’ve actually walked the path. Highly recommend listening and subscribing!

Thezone23 ,

Great podcast

Keep up the great work!

meso1978 ,

Fantastic podcast on politics and technology

If you ever wanted a tour of what is happening in (and beyond!) the "civic technology" movement, this is the podcast for you! Ryan takes time to drill down on timely topics by interviewing people putting in the work. The result is a fresh and surprisingly survey of a rapidly-changing scene that is merging civic engagement and technology in multiple registers.

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