Civic Tech Chat Ryan Koch

We are joined by Amanda Renteria (https://twitter.com/AmandaRenteria), CEO of Code for America (https://codeforamerica.org) to talk about their new program, the Safety Net Innovation Lab and the impact it could have on government services.

### Resources and Shoutouts:
- https://codeforamerica.org/news/audacious-project-investment-to-launch-safety-net-innovation-lab/

We are joined by Federal Chief Information Officer Clare Martorana (https://www.linkedin.com/in/claremartorana/), United States Digital Services Administrator Mina Hsiang (https://www.linkedin.com/in/minahsiang/), and Nava Chief Delivery Officer Jodi Leo (https://www.linkedin.com/in/jodi-leo-7a21777/). We dive into a conversation about the importance of effective government services delivery and how an executive order focused on customer experience may impact that space.

Join us on Discord (https://discord.gg/hECzBJh)

Resources and Shoutouts:
- https://www.whitehouse.gov/briefing-room/presidential-actions/2021/12/13/executive-order-on-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/
- https://www.usajobs.gov/
- https://www.usds.gov/apply
- https://www.navapbc.com/careers/

We are joined by Adam Probolsky (https://twitter.com/AdamProbolsky), President of Probolsky Research to talk about opinion research and how it can be used effectively by policy makers.

### Resources and Shoutouts:
- https://www.ocregister.com/2020/09/20/adam-probolsky-sees-polls-as-the-bridge-between-the-public-and-policymakers/
- https://www.probolskyresearch.com

We are joined by Nava co-founders Rohan Bhobe(https://www.linkedin.com/in/rbhobe/) and Sha Hwang (https://www.linkedin.com/in/shashashasha/) for a conversation about their experiences responding to a crises and facing the challenges of building sustainable technology, processes, and partnerships afterward.

Join us on Discord! https://discord.gg/hECzBJh

Resources and Shoutouts:
- https://civictech.chat/2021/06/how-covid-impacted-local-government
- https://www.navapbc.com/case-studies/prioritizing-research-to-quickly-serve-people-during-a-crisis.html
- https://www.theatlantic.com/technology/archive/2015/07/the-secret-startup-saved-healthcare-gov-the-worst-website-in-america/397784/
- https://www.navapbc.com/case-studies/Supporting-Veterans-During-the-Pandemic-with-Virtual-Tele-Hearings.html

Ryan Koch (https://twitter.com/ryan_koch) chats with us a bit about dark patterns, a set of deceptive techniques that are often used in the design of technology products and services. We'll talk about what they are, why they are important, as well as what the government is trying to do about it.

Join us on Discord: https://discord.gg/hECzBJh

Resources and Shoutouts:
- Shining a Light on Dark Patterns: https://academic.oup.com/jla/article/13/1/43/6180579?login=false
- What are dark patterns and how are they tricking me?: https://www.raconteur.net/technology/dark-patterns/
- Dark pattern types: https://www.darkpatterns.org/types-of-dark-pattern
- WaPo piece about Google lawsuit: https://www.washingtonpost.com/technology/2022/01/24/google-location-data-ags-lawsuit/
- Princeton and UChicago study: https://webtransparency.cs.princeton.edu/dark-patterns/
- FTC enforcement policy statement: https://www.ftc.gov/system/files/documents/public_statements/1598063/negative_option_policy_statement-10-22-2021-tobureau.pdf

For our first episode of 2022 we go back into the archives and re-release an episode from October 20th, 2020. The original description follows below!

Civic Design Consultant and author [Cyd Harrell](https://twitter.com/cydharrell) joins us for a conversation about their new book [A Civic Technologist's Practice Guide](https://www.goodreads.com/book/show/55225556-a-civic-technologist-s-practice-guide?ac=1&from_search=true&qid=paFK2DugTf&rank=1){, which seeks to be a grounding document in the space.


🎧 Listen

### Resources and Shoutouts:
- [Slow Ideas](https://www.newyorker.com/magazine/2013/07/29/slow-ideas)
- [Inclusive Design for a Digital World](https://www.goodreads.com/book/show/46113876-inclusive-design-for-a-digital-world?from_search=true&from_srp=true&qid=BN5R6KdAsB&rank=1)
- [Disability Visibility](https://www.goodreads.com/book/show/51456746-disability-visibility){
- [So you want to reform democracy](https://medium.com/civic-tech-thoughts-from-joshdata/so-you-want-to-reform-democracy-7f3b1ef10597)

##### Music Credit: [Tumbleweeds by Monkey Warhol](http://freemusicarchive.org/music/Monkey_Warhol/Lonely_Hearts_Challenge/Monkey_Warhol_-_Tumbleweeds)