Civility Training and the Conversations That Matter Most

Workplace civility is not about avoiding difficultconversations. It is what makes difficult conversations possible.

In this episode, Stacey is joined by Jenn Graham, Emily Bissel, and Katie Livornese to explore how communication, psychological safety, and trust shape workplace culture. The conversation examines common communication challenges, the impact of unresolved tension, and the skills leaders need to help teams navigate conflict, uncertainty, and change.

Episode details: https://pubknow.com/media-center/civility-training-and-the-conversations-that-matter-most/ 

Listen to more episodes of the Igniting Impact Podcast on Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw

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Timestamps

00:00 Introduction to Workplace Civility and Communication

02:11 How Structured Conversations Build Connection

06:43 Why Building a Culture of Civility Is Challenging

09:04 Why Good Intentions Are Not Enough

11:29 Early Signs Communication Is Breaking Down

13:00 Why Communication Does Not Always Create Alignment

15:45 The Cost of Avoided Conversations

20:32 Creating Meaningful Change Through Structured Conversations

23:58 The Inner Work of Leadership

26:30 Maintaining Trust During Uncertainty

30:30 How Communication Challenges Affect OrganizationalPerformance

32:44 Essential Skills for Navigating Change

37:13 Why Human Connection Matters in an AI World

39:21 Key Takeaways and Closing Thoughts