100 episodes

Providing insurance agents with tips and tricks that will help their agency grow by offering input, advice and solutions.

You know what they say, it takes a village – we’re part of your village.
We’re Westfield and we care about your success. So let’s get started.

Closing the Gap Westfield

    • Careers
    • 4.8 • 21 Ratings

Providing insurance agents with tips and tricks that will help their agency grow by offering input, advice and solutions.

You know what they say, it takes a village – we’re part of your village.
We’re Westfield and we care about your success. So let’s get started.

    #119 ICYMI, Insurance Fraud Causes Everyone’s Rates to Increase

    #119 ICYMI, Insurance Fraud Causes Everyone’s Rates to Increase

    To acknowledge International Fraud Awareness Week, Jordan Rahe, Westfield Special Investigative Unit, joins Closing the Gap to discuss all things fraud. And shares a few examples of insurance fraud along the way.

    • 48 min
    #118: Create an Atmosphere of Unconditional Respect

    #118: Create an Atmosphere of Unconditional Respect

    The more perspectives you receive the more accurate a solution to a complex problem. Ken Cloke, Director of the Center for Dispute Resolution, provides solutions to conflict.

    Whether a conflict exists in your work or home life, you can find ways to find a mutual benefit for all parties.

    • 40 min
    #117: Connecting to Customers with Empathy

    #117: Connecting to Customers with Empathy

    More than 90% of word of mouth happens offline even in a digital world. How are you connecting to your clients and providing them peace of mind? 

    Jim Karrh, author of The Science of Customer Connections: Manage Your Message to Grow Your Business, joins this episode of Closing the Gap.

    • 48 min
    #116: Blending the Art and Science of Storytelling

    #116: Blending the Art and Science of Storytelling

    The art of storytelling never goes away. Michelle Auerbach, Resilience, discusses the art and science of storytelling. As insurance processionals, we interact with customers on the worst of days. A simple “I’m here for you, you aren’t alone, and we will do this together.” Could make all the difference.

    • 55 min
    #115: ICYMI. Your Mind Will Be Blown. Science, Business and Ping-pong?

    #115: ICYMI. Your Mind Will Be Blown. Science, Business and Ping-pong?

    Running a business during COVID-19 is like playing ping pong on a 20-dimensional ping pong table. Multiple parameters are affecting today’s business climate and Scott Page, John Seely Brown Distinguished University Professor of Complexity, Social Science, and Management at the University of Michigan is here to explain solutions and ways businesses are looking to thrive post-pandemic.

    • 43 min
    #114: Pro Truth

    #114: Pro Truth

    Your credibility is your biggest asset. Tim Ward joins Closing the Gap to discuss the Pro Truth Pledge and importance of telling the truth in business, politics and media. You won’t want to miss this episode. 

    • 41 min

Customer Reviews

4.8 out of 5
21 Ratings

21 Ratings

Megan J Smith ,

Excellent podcast!

Chris does a phenomenal job hosting the Closing The Gap Podcast! The topics, guests and discussions are extremely insightful. I look forward to every episode and always come away with several take aways to apply in everyday Insurance life. Keep up the awesome work and thanks for making Insurance fun and interesting!

Chris....C ,

Closing the Gap

Please disregard the one & two star ratings, that was any accident. I’ve listened to many of the Closing the Gap podcast & have enjoyed the diversity and applicability of the topics.

Dr. Gleb Tsipursky ,

Chris is a great podcast host!

Chris is a great podcast host! Terrific interviewer who ensures that those being interviewed look good, as opposed to trying to shine the spotlight on themselves. Prepared well for the interview with me and as a result, the conversation was smooth and flowing. Highly recommended!

Top Podcasts In Careers

Listeners Also Subscribed To