13 episodes

Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used businesses that are achieving real results through humanized collections and recovery processes.

Collecting Thoughts C&R Software

    • Business
    • 5.0 • 1 Rating

Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used businesses that are achieving real results through humanized collections and recovery processes.

    From Law to Collections Leadership

    From Law to Collections Leadership

    In this episode, Christina is joined by Benoit Dall'alba, the Global Director of Collections at Talend. With nearly a decade of experience in the collections industry, Benoit shares his unique transition from a jurist with two master's degrees in international law to his current role. 
    As the Director of a collections team, he discusses his customer-centric approach, focusing on understanding and addressing clients' needs proactively. The discussion expands to explore the integration of this ethos into team management, fostering collaboration with sales, and how this approach extends to support teams in a software company.
    Benoit's innovative perspective takes center stage as he shares how he initiated a positive change within the company culture, positioning himself as a disruptor in a constructive manner. Benoit reflects on the impact of his internal strategies on external customer relationships, emphasizing the importance of eliminating internal factors for smoother customer interactions.

    • 18 min
    Embracing Fairness in Debt Recovery

    Embracing Fairness in Debt Recovery

    Today, Christina has Chris Petrewski on the show, a prominent figure in the collections industry with a rich history in the sector.
    Chris Petrewski has spent over two decades in the collections industry, demonstrating expertise in debt recovery, compliance, and customer relations. With a degree in Business Management, he started his career as a collections agent and steadily climbed the ranks, eventually founding his own successful collections agency.
    Chris shared his expertise on the evolving landscape of debt collection, touching on the latest industry trends, while emphasizing the importance of treating consumers with respect and fairness.
    They also discuss the challenges faced by collections professionals and strategies to enhance recovery rates while maintaining a positive customer experience. Chris's insights shed light on the delicate balance required to navigate this industry successfully.
    Chris’ LinkedIn: https://www.linkedin.com/in/chris-petrewski/

    • 15 min
    Customer Service and Relationship Building with Monique Cyrus

    Customer Service and Relationship Building with Monique Cyrus

    Today, Christina has a captivating conversation with Monique Cyrus, a highly experienced collection consultant with a rich background in finance and customer service.
    Monique's impressive career journey includes a role as a senior finance specialist at BCG and her current position as a regional business manager, where she specializes in educating professionals on best collection practices.
    Throughout the episode, Monique underscores the paramount importance of exceptional customer service in the collections industry, emphasizing its role in building and maintaining brand loyalty. She highlights the significance of extending a personal, friendly approach when communicating with customers, even during challenging moments.
    Monique's LinkedIn: https://www.linkedin.com/in/monique-c-79607741/

    • 16 min
    Debunking Collections Myths with Megan Bird

    Debunking Collections Myths with Megan Bird

    In this episode, Christina is joined by Megan Bird, Senior Manager of Credit and Collections at Paycor.
    Megan's career, spanning roles at Fifth Third Bank, Booking.com, and Paycor, serves as a unique backdrop for an insightful discussion on debt collection. The conversation touches on several critical topics, starting with debunking prevalent social myths about the collections industry. 
    Megan emphasizes the importance of empathy and a customer-centric approach, challenging the stereotype of aggressive debt collectors. The episode explores how the COVID-19 pandemic necessitated a pivot in collections strategies, highlighting Paycor's commitment to helping clients navigate challenging financial times.

    • 9 min
    Constructing Collections: A Deep Dive with Helen Leonard of Acco Engineered Systems

    Constructing Collections: A Deep Dive with Helen Leonard of Acco Engineered Systems

    Today, Christina delves into the world of collections within the construction industry with guest Helen Leonard, Director of Accounts Receivable and Collections at Acco Engineered Systems.
    Helen brings over two decades of invaluable experience in billing and collections, making her a true expert in the field. Previously working at a small corporate piping company, she wore many hats, including billing, collections, and permits. It was a friend who saw her potential and convinced her to send in her resume to Acco Engineered Systems, where she's now been for almost 20 years.
    They explore the dynamic world of construction collections. Helen shares her experiences, emphasizing the importance of relationships in the industry. The conversation touches on various aspects, including the fast-paced nature of construction projects, the challenges of handling collections for subcontractors, and the critical role of technology in an industry that still relies heavily on manual processes.
    Helen’s LinkedIn: https://www.linkedin.com/in/helen-leonard-3734642a/ 

    • 14 min
    Meeting the Customer Where They Are with Carrie Aivaliotis

    Meeting the Customer Where They Are with Carrie Aivaliotis

    In today’s episode, Christina talks to Carrie Coker Aivaliotis, Senior Director for Market Planning at LexisNexis Risk Solutions.
    Carrie is a multi-functional leader with a 25-year track record in consumer data services, developing and expanding industry access, partnerships, and strategies. Her specialties include extensive credit bureau experience in a resell environment, from back-office operations to executive negotiation.
    Today, they discuss the importance of meeting the customer where they are in terms of communication methods, the implications of the shared wallet, and how the next generation of student loan payees will change the way the collections space currently operates.
    Carrie’s LinkedIn: https://www.linkedin.com/in/carriec1/

    • 22 min

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