21 min

Committed to the Mission of the Customer with CGS The Art of the Pivot

    • Management

“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.” 

Phil Friedman built Computer Generated Systems, or CGS, from the ground up — just a few years after the word “start-up” was even invented. Over his decades of experience providing business applications, enterprise learning and outsourced services to companies around the world, Phil has learned a few valuable lessons. In this episode, you’ll hear about Phil’s personal journey from the former Soviet Union to the fashion industry, how any business can benefit by becoming a “one stop shop,” and why taking responsibility is crucial to building customer confidence. Plus, you’ll hear about how AI is revolutionizing the way organizations deliver training, in the fashion world and elsewhere.

“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.” 

Phil Friedman built Computer Generated Systems, or CGS, from the ground up — just a few years after the word “start-up” was even invented. Over his decades of experience providing business applications, enterprise learning and outsourced services to companies around the world, Phil has learned a few valuable lessons. In this episode, you’ll hear about Phil’s personal journey from the former Soviet Union to the fashion industry, how any business can benefit by becoming a “one stop shop,” and why taking responsibility is crucial to building customer confidence. Plus, you’ll hear about how AI is revolutionizing the way organizations deliver training, in the fashion world and elsewhere.

21 min