29 episodes

Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you.

Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.

Communications. Transformed. 8x8

    • Technology

Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you.

Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.

    Time Management Hacks for Business & Life

    Time Management Hacks for Business & Life

    Do you ever think to yourself, “This meeting could have just been an email.”
    It’s a common occurrence in the workplace: meetings that could’ve been emails, emails that could’ve been chat messages, daily interruptions that aren’t necessary at all.
    And forget about productivity once you finally make it home, especially if you are a parent.
    To help us with this time management conundrum, we interviewed Julie Morgenstern, organization and productivity consultant, speaker and author of Time to Parent.
    In this episode of Communications. Transformed., we discuss:
    Building a culture of organization and time management in your company How to keep you and your employees motivated throughout the day Productivity tricks for the in-office and at-home workers Making the most of our time at home with loved ones

    • 35 min
    How to Be Extremely Productive

    How to Be Extremely Productive

    Everyone wants to be more productive. With so much content out there on productivity, how do you know you’re getting the best advice?
    Bob Pozen, Senior Lecturer at MIT and the author of Extreme Productivity, shares with us several practical tips on improving our productivity.
    He discusses:
    How to manage large projects effectively Combining productivity and collaboration How to host effective meetings Maximizing Your Personal Productivity: How to Become an Efficient and Effective Executive (Details and sign up for the 2020 course at https://link.8x8.com/2pQF6da)

    • 17 min
    The 2 Things You Need to Know to Move Your Contact Center to the Cloud

    The 2 Things You Need to Know to Move Your Contact Center to the Cloud

    As your organization grows, you’re faced with a host of challenges. 
    In addition to things like having enough office space, developing a solid onboarding plan, and making sure your company culture is maintained, one of the most important elements is your network. 
    What does it take to move your business, specifically your customer support centers, to the cloud? 
    On this episode of the Communications. Transformed. podcast, we sat down with Josh Adler, a Business Analyst at Collette Travel, to talk all about: 
    What it takes to move a contact center to the cloud.  What are the most important things to get right in order to make the transition a smooth one for everyone involved?  How is AI and machine learning going to play a role in the customer contact center moving forward?

    • 17 min
    24: How Customer Experience Can be Your Key Differentiator w/ Dan Gingiss

    24: How Customer Experience Can be Your Key Differentiator w/ Dan Gingiss

    This is probably the only podcast that’s ever been interrupted by the national anthem. 
    Why? Well, for this episode of ‘Communications. Transformed.’ I sat down with Dan Gingiss to talk about customer experience — at the Wrigley Field Rooftops during a game. 
    Dan is international keynote speaker, customer experience consultant, author and co-host of the ‘Experience This' podcast. He came on the show to share his expertise about all things customer experience.

    • 28 min
    23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz

    23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz

    We sat down in Chicago with Beth Schultz for an action-packed interview about the coming technologies in enterprise communications.
    Beth is the Editor of No Jitter, a leading publication on enterprise technology. She’s also the Program Co-Chair of Enterprise Connect and the upcoming conference Workplace Connect produced by UBM Tech.
    On this episode, she dives deep into 5 huge trends she sees coming to enterprise communications including video, speech analytics and collaboration. In addition, host Randy Ksar asked a few rapid-fire questions to get to know Beth’s background and hobbies a little more.

    • 20 min
    22. 3 Key Technologies that Drive Peak Performance of Your Contact Center w/ Martin Tracey and Kay Phelps

    22. 3 Key Technologies that Drive Peak Performance of Your Contact Center w/ Martin Tracey and Kay Phelps

    Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact center technology realm that will drive peak performance?
    On this special episode, 8x8 Contact Center expert Kay Phelps and CEO of LANtelligence, Martin Tracey share insights on how 3 key technologies can drive peak performance of your contact center.

    You will learn how artificial intelligence (AI), speech analytics and agent enablement tools can boost both efficiency and effectiveness. Discover how to leverage these technologies to improve performance and boost your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) scores. The conversation is moderated by Mike Aoki, President of Reflective Keynotes.

    • 32 min

Customer Reviews

ewgies01 ,

Informative, relatable podcast

I like the tone of this podcast. Like you’re talking to co-workers in the break room. Great for remote workers. Good advice for working from home as well.

lauralynnbruch ,

Excellent podcast!

Definitely worth the time to listen to Amelia Generalis talk about how to balance life as a working mom and professional. Relevant for all working parents who find themselves trying to get it all done and be relevant in a hyper-growth ever changing environment. As a note I am a working mom at 8x8!

BrittanyDau ,

Excellent content. Much needed!

8x8 takes on timely and relevant content in an overlooked area of B2B business, and they do it so well! Engaging guests and great content. I’m on the production team, and it has been an incredible opportunity to watch this show take shape.

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