Companial SofTalk Companial

Ronald Hoek, Senior Cross Regional Engagement Manager for Hosting services and Germantas Gaurilčikas, Regional Lead in CEE are exploring the customer retention topic. Listen up to find out, how Companial can help in difficult situations and why `now` is the right time to react?



Main topics:


What are some key indicators that a business might be losing customers to their competitors?
How can businesses differentiate themselves to retain their customers effectively?
What are some potential pitfalls or mistakes that businesses should avoid when trying to retain customers?

Join us on our latest Companial SoftTalk podcast episode with Herman van Leeuwen and Sandra Matuleviciute Bagdonaviciene as they delve into the world of building a learning culture within Dynamics 365 Business Central organizations.

Discover practical insights on how to create an environment that fosters continuous learning and development, enabling your teams to stay ahead in the rapidly evolving Business Central industry.

Tune in now to unlock the secrets of continuous learning and empower your Business Central professionals to reach their full potential.

Would you like to discover more about Companial Business Central Learning Journeys? Visit this link to find out more: https://companial.com/learning-journeys/

The onboarding stage is a crucial phase in Dynamics 365 F&SCM development projects that are known for their long-term and extensive nature. However, it's common for Partners to overlook this stage and attempt to expedite the process, leading to potential corners being cut. In this podcast, we discuss how onboarding processes vary depending on the project type, how thoughtful onboarding ensures care for the people involved in the project, and how to achieve seamless communication in a multi-team environment.

Agenda:


Intro
What are your arguments on why this onboarding stage is so critical for project success?
What to focus on during this onboarding stage, what Partners should not to forget in the process?
Are there some specifics related with these certain type of the projects, which is important to pay attention during onboarding stage?
What about end-customer, shall we mirror similar approach while onboarding the end customer?
Can you elaborate on emotional wellbeing of people who work in such projects?
Could you share some practical tips and examples how to ensure smooth communication in this complex set up?

The on-premise customer base is still relatively large in comparison to new cloud customers, with many legacy customers reluctant to move forward to the cloud. In this podcast, we will discuss how to change the “if it isn't broken, don't fix it” attitude many of these customers have, and start moving even the most conservative customers forward to the cloud, all while maintaining productive and profitable relationships.

Agenda:


Intro
Why is the topic bringing Business Central on-premises customers to the Cloud still relevant?
What are the most common objections you hear which stop Partners from moving the cloud?
What arguments do you bring to these partners?
What is your message to Partners who tend to abandon their old Business Central on-premises installations/customers and focus on new customers/opportunities?
Is Microsoft SaaS offering good enough to migrate directly to Microsoft Cloud?
How are Partners who have build their own competence in the Cloud infrastructure doing now, what challenges they're facing, are they satisfied?