17 episodes

Join the Managed Services Community as we talk to experts and peers to help break barriers in your business. We’ll talk about ways to improve your business operations, new services and solutions, how to capitalize on opportunities and find that next million.
If you’re not already part of the CompTIA Managed Services Community, join here (https://bit.ly/2JbURST) to support the managed IT services industry through the promotion of best practices, the development of tools and templates and the refining of educational tracks for managed services providers.

CompTIA Breaking Barriers with CompTIA's Managed Services Community CompTIA's Managed Service Community

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Join the Managed Services Community as we talk to experts and peers to help break barriers in your business. We’ll talk about ways to improve your business operations, new services and solutions, how to capitalize on opportunities and find that next million.
If you’re not already part of the CompTIA Managed Services Community, join here (https://bit.ly/2JbURST) to support the managed IT services industry through the promotion of best practices, the development of tools and templates and the refining of educational tracks for managed services providers.

    Putting the S back in MSP

    Putting the S back in MSP

    Amy Babinchak, Harbor Computing Services, and Eric Anthony, Solar Winds MSP, of the CompTIA Managed Services EC share how focusing on value-add services that support your clients’ needs is the best path for growth, agility, and longevity. Learn from their experience and practical examples of situations that would cause a challenge for an MSP not focused on client business outcomes.
    Share with us what topics you would like to hear more about: https://www.surveymonkey.com/r/VRN8RW6 (https://www.surveymonkey.com/r/VRN8RW6)
    You can also find the new Biz Tech Podcast on iTunes: https://podcasts.apple.com/us/podcast/comptia-biz-tech-podcast/id1513232070Stitcher: https://www.stitcher.com/podcast/comptia-sharkbytes/comptia-biz-tech-podcastiHeartRadio: https://www.iheart.com/podcast/269-comptia-biz-tech-podcast-62773128/ (https://www.iheart.com/podcast/269-comptia-biz-tech-podcast-62773128/)
    As well as on Spotify, Google Podcasts, and your favorite podcast catchers!

    • 31 min
    Introducing the CompTIA Biz Tech podcast

    Introducing the CompTIA Biz Tech podcast

    Listen in as Gary Bixler, VP Global Member Communities at CompTIA introduces you to the newest podcast from CompTIA's communities and councils: the Biz Tech Podcast. This podcast series focuses on the business of technology and CompTIA Corporate Membership. From casual conversations, detailed strategies and steps for success, listen in as we hear from industry leaders across our communities and councils discuss business challenges, opportunities, and strategies for success. We also dive into the leading and emerging technologies and what that means for your customers and your business. The CompTIA Biz Tech podcast launches on Wednesday, June 3, 2020.
    Share with us what topics you would like to hear more about: https://www.surveymonkey.com/r/VRN8RW6 (https://www.surveymonkey.com/r/VRN8RW6)
    You can find the new Biz Tech Podcast on iTunes: https://podcasts.apple.com/us/podcast/comptia-biz-tech-podcast/id1513232070Stitcher: https://www.stitcher.com/podcast/comptia-sharkbytes/comptia-biz-tech-podcastiHeartRadio: https://www.iheart.com/podcast/269-comptia-biz-tech-podcast-62773128/ (https://www.iheart.com/podcast/269-comptia-biz-tech-podcast-62773128/)
    As well as on Stitcher, Google Podcasts, and your favorite podcast catchers!

    Relationships, Customer Service, & Agility: How MSPs are Meeting the Challenge

    Relationships, Customer Service, & Agility: How MSPs are Meeting the Challenge

    The strength of your relationships with your customers, suppliers, and partners is key to survival. Now those relationships have been tested. How have you fared?
    CompTIA’s Managed Services Community is pleased to share the insights of five of your MSP peers as moderator Shannon Mayer leads a discussion on what the last month has exposed in our business continuity plans and strategies, how to be there for your clients now that they are spread across numerous environments, as well as opportunities and resources available to support you now and in the future.
    Join us in CompTIA’s mobile app forum for further discussion!

    Managing Stress, Work, and Family

    Managing Stress, Work, and Family

     
    Dr. Deanna Spoto, PsyD, joins Managed Services Community Chair Corey Kirkendoll to discuss the unique challenges facing small business owners supporting their clients, employees, and families in a time when we all need support. They discuss how to recognize symptoms of being overwhelmed, allowing yourself to ask for help, how to talk with your kids, and the value of routines and boundaries.
    For more information visit: https://www.comptia.org/blog/establishing-a-self-care-routine-during-the-covid-19-pandemic (https://www.comptia.org/blog/establishing-a-self-care-routine-during-the-covid-19-pandemic)
     
     

    Raffi Jamgotchian of Triada Networks

    Raffi Jamgotchian of Triada Networks

    When Hurricane Sandy hit the East Coast most of Manhattan’s financial district was protected — northern New Jersey did not fare so well. “For one of our clients, the building was blocked off, roads were inaccessible, it was a complete blackout,” said Raffi Jamgotchian of Triada Networks, talking with CompTIA Community Director Miles Jobgen in this MSP Spotlight.
    “We invoked their DR and had them spun up in a few hours,” he said. What he remembers most though is that a bunch traders came into the Triada office during recovery so they could continue to work and take orders. It’s not typical for a managed services company to open their doors like that, but as far as building customer relationships goes it was priceless.
    “It adds a little bit of stickiness,” Triada said. “They’re not about to leave you for a couple dollars of savings because they know, when push came to shove, you helped them out.”
    In addition to building customer relationships and incorporating cyber into disaster and recovery plans, this conversation covers how emerging technologies like IoT, big data and blockchain are playing out in the investment world and how to function as a small MSP when there’s a target on your back. One thing he sees other MSPs missing: keeping your own house in order.
    “For MSPs, there’s a lot we can do to protect ourselves. Many of us don’t do it, but it’s an unfortunate part of the real world today,” Jamgotchian said, echoing the message of the Security Community’s theme for 2020: Be prepared. “It’s not a matter of ‘if’ it’s a matter of ‘when,’ and you need to do everything you can to make sure you’re the last possible target for that to happen.”
    Subscribe now to keep up on every podcast from this community, and download the CompTIA app to keep up on the conversation around MSPs and security.

    MSP Spotlight: Jay Tipton

    MSP Spotlight: Jay Tipton

    Personal responsibility is key to IT security for MSPs, said Jay Tipton of Technology Specialists. “You’ve got people out there that do nothing but social engineering, and they’re very good at it,” said Tipton in this MSP Spotlight episode. “People aren’t taking the time to look at what they’re clicking they just click.”
    Companies up against clever social engineers need every worker on board to fight IT security threats, and MSPs must find ways to get people to step back and slow down, to read the email or popup before clicking. “How do you get people to take a step back and slow down?” Tipton asked host Miles Jobgen of CompTIA Communities.
    Listen to this episode for ways the expanding MSP market factors into cybersecurity and what Tipton said brings too much hype to the industry. Stay tuned for talk on work-related haste, mindful attention to clues that could expose fake or malignant emails and the kinds of due diligence required by all MSPs. “You always have to have a plan B in the back of your head no matter what you’re working on,” Tipton said.
    Subscribe to Breaking Barriers on your favorite podcast app and download the CompTIA app to keep up on all the news from CompTIA Communities.

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