38 episodes

Tune in to hear inspirational, honest stories about what it takes for a tech business to survive and thrive, from some of your favorite leaders in IT. Brought to you by ConnectBooster’s President and Co-Founder, Ryan Goodman.

Confessions of an IT Business Owner Podcast ConnectBooster

    • Business
    • 5.0 • 6 Ratings

Tune in to hear inspirational, honest stories about what it takes for a tech business to survive and thrive, from some of your favorite leaders in IT. Brought to you by ConnectBooster’s President and Co-Founder, Ryan Goodman.

    Colin Knox | Giving Voice to MSPs

    Colin Knox | Giving Voice to MSPs

    Colin Knox, CEO of Gradient MSP, joins Ryan Goodman in this episode to talk about the challenges of entrepreneurship and the value of industry benchmarks. Learn how he “stumbled” into the MSP market and turned his job at a small IT firm into a successful career building and leading channel organizations. After working his way through the ranks, he took a leap of faith and co-founded a new IT services company − and the timing was less than perfect. That was just the start of a long, challenging, and life-altering journey into the realms of entrepreneurship.
    Those experiences, including building and selling several organizations, including MSP firms and Passportal, sparked Colin’s interest in data intelligence. In this episode, he explains the channel opportunities of his new venture, which helps IT services firms leverage information and benchmarking. This technology allows providers to increase their share in a potential $100 billion market.
    How can MSPs use their own data to strengthen their business operations? Can information intelligence boost their margins? Check out this information-packed episode of Confessions of an IT Business Owner for the answers.

    • 53 min
    Ryan Goodman | Strengthening Your MSP’s Ecosystem

    Ryan Goodman | Strengthening Your MSP’s Ecosystem

    In this special episode, Ryan Goodman discusses the value of expanding and tightening channel partnerships. With the transition to managed services from a break-fix model, your customers are leaning on you more than ever for a variety of needs. However, no one can be an expert in everything, but MSPs can leverage their top relationships to deliver the answers, solutions, and support their clients want today.
    ConnectBooster partners can tap into a wealth of those types of customer opportunities. Ryan discusses a couple of ways for MSPs like you to provide electronic transaction capabilities to clients and develop new recurring revenue streams. Listen to the latest episode of Confessions of an IT Business Owner to find out how.

    • 5 min
    Joy Beland | Building a Formidable and Profitable Cybersecurity Practice

    Joy Beland | Building a Formidable and Profitable Cybersecurity Practice

    In this episode, channel cybersecurity expert Joy Beland shares insight for MSPs on building a formidable data defense practice. The former IT services business owner and trainer discusses some of her early challenges and experiences, and hits hard on the opportunities and best practices for channel professionals.
    Joy emphasizes the value of compliance frameworks and industry standards. As an educator in channel cybersecurity (who develops and conducts training for MSPs), she unveils some of the most valuable business and professional resources for the IT services community.
    How can MSPs boost their teams’ cybersecurity proficiencies? What services do businesses really need to adequately protect their data and operations, and most importantly, their people, today? Listen to this episode of Confessions of an IT Business Owner to find out.

    • 35 min
    Mike Bloomfield | The Power of Saying "No" to Your Clients

    Mike Bloomfield | The Power of Saying "No" to Your Clients

    In this episode, Mike Bloomfield, President Geek at Tekie Geeks, reveals a few of his unique and highly successful business philosophies with Ryan Goodman. Mike emphasizes the value of holding firm to your principles and doing the right things for you and your clients, even if that means turning away new sales. While saying “no” can be difficult, he shares why walking away at certain times is in your best interests.
    Mike also discusses the challenges and opportunities of running a dual services model with Ryan. Tekie Geeks is a full-service MSP with a separate but equally valued consumer electronics division.
    How does Mike and his team address the unique demands of two markets? When should you walk away from potential business opportunities? Listen to this episode of Confessions of an IT Business Owner to find out.

    • 36 min
    Rayanne Buchianico | Optimize Your Workflows and Integrations in Autotask

    Rayanne Buchianico | Optimize Your Workflows and Integrations in Autotask

    Rayanne Buchianico, Owner of ABC Solutions LLC, Autotask Consultant, and podcaster shares recommendations on PSA configuration and best practices with Ryan Goodman. From quoting and accounting tools to other critical platforms for running MSP businesses, the IT services expert and CPA emphasizes the value of configuring these key integrations and implementing effective workflow.
    Is your PSA holding you back? How could more automation benefit your operational efficiencies and bottom line? Check out this episode of Confessions of an IT Business Owner for the answers.

    • 35 min
    Ryan Goodman | Protecting MSPs from Friendly Transaction Fraud

    Ryan Goodman | Protecting MSPs from Friendly Transaction Fraud

    For an IT services business owner with concerns about the trustworthiness of potential clients, what is the best way to minimize financial exposure and potential liabilities? Learn some of the tips for protecting your firm from the “unknowns” around transaction fraud in this timely podcast with Ryan Goodman, President of ConnectBooster.

    • 6 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

K1sh ,

Great podcast

Great podcast for a fellow MSP owner to listen to. Highly recommended.

Starsipping ,

Perfect for IT stakeholders

Just heard the Clever Ducks podcast and as an IT MSP owner in NC, I thoroughly connected with the interview, enjoyed the observations and passion, and took lots of notes. Inspiring and insightful! I will eagerly await all future episodes!

Davecscott ,

Fantastic podcast for IT business ownerS

Loved the authentic conversations.

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