41 episodes

Tune in to hear inspirational, honest stories about what it takes for a tech business to survive and thrive, from some of your favorite leaders in IT. Brought to you by ConnectBooster’s President and Co-Founder, Ryan Goodman.

Confessions of an IT Business Owner Podcast ConnectBooster

    • Business
    • 5.0 • 7 Ratings

Tune in to hear inspirational, honest stories about what it takes for a tech business to survive and thrive, from some of your favorite leaders in IT. Brought to you by ConnectBooster’s President and Co-Founder, Ryan Goodman.

    Frank Vitagliano | Scaling and Innovating with IT Distribution

    Frank Vitagliano | Scaling and Innovating with IT Distribution

    IT Hall of Famer and Global Technology Distribution Council (GTDC) CEO Frank Vitagliano discusses the growing and rapidly transforming value of IT distribution with host Ryan Goodman. With the continued rise of the cloud and evolving workplaces, MSPs and vendors can benefit greatly from these key industry partnerships
    In addition to providing an overview of the health of distribution with consolidation and all the new investments, Frank shares his insight on the latest tools, offerings, and support programs that empower channel partners. Change is the operative word. Distributors are adapting services and business models to align with the changing needs of MSPs, VARs, and vendors.
    How can IT services professionals leverage these relationships to scale their offerings and drive new incremental revenue? Check out this episode of Confessions of an IT Business Owner to get all the details.

    • 31 min
    Troy Gelsky | Land New IT Talent in a Tight Labor Market

    Troy Gelsky | Land New IT Talent in a Tight Labor Market

    In this episode, Troy Gelsky, Director of Client Services at VAR Staffing, discusses the current labor shortage and ways to overcome that challenge with host Ryan Goodman. How can MSPs and other technology firms fill open positions and boost employee satisfaction (to avoid losing valued team members)?
    Troy emphasizes that while there is always a shortage of quality talent, especially those with IT knowledge and experience, the pandemic is complicating the normal hiring and retention problems. Finding good people to fill gaps or expand the organization can be a major challenge for MSPs today.
    Employing the standard hiring and retention techniques is a great start. However, after getting a taste of a WFH environment, recruits may be looking for more flexible workplace options and different time commitments. MSPs should rethink their recruitment processes and continually evaluate the pool of candidates in their communities. Now is the perfect time to mix things up.
    What else can IT services professionals do to fill current job openings and potential new positions? Learn about some of the most cost-effective options in this best practices-laden episode of Confessions of an IT Business Owner.

    • 43 min
    Scott Sanders | Leverage Community Engagement to Strengthen Your MSP

    Scott Sanders | Leverage Community Engagement to Strengthen Your MSP

    Host Ryan Goodman catches up in this episode with Scott Sanders, Founder/President of IT Business Owners Group and Founder/CEO at Affordable Technology Solutions. The duo digs deep into the issues that MSPs frequently encounter when scaling their businesses and how difficult it can be to transition to a different service model. Sanders shares his experiences adapting and retraining break-fix clients to operate in a more proactive IT services environment – great insight for any channel professional – and explains his team’s unabashed commitment to residential clients.
    The hard-working entrepreneur also describes the “how and why” behind the IT Business Owners Group, a community of channel providers and vendors who mutually engage, educate, and advocate. Sanders created this social-media-driven forum to increase knowledge sharing between MSPs and later expanded the discussion to vendors to boost communications and strengthen their commitment.
    What can VARs and other IT services professionals learn from Scott’s experiences? How can MSPs benefit from joining and freely engaging with the ITBOG community? Check out this entertaining and insightful episode of Confessions of an IT Business Owner for the answers.

    • 35 min
    Colin Knox | Giving Voice to MSPs

    Colin Knox | Giving Voice to MSPs

    Colin Knox, CEO of Gradient MSP, joins Ryan Goodman in this episode to talk about the challenges of entrepreneurship and the value of industry benchmarks. Learn how he “stumbled” into the MSP market and turned his job at a small IT firm into a successful career building and leading channel organizations. After working his way through the ranks, he took a leap of faith and co-founded a new IT services company − and the timing was less than perfect. That was just the start of a long, challenging, and life-altering journey into the realms of entrepreneurship.
    Those experiences, including building and selling several organizations, including MSP firms and Passportal, sparked Colin’s interest in data intelligence. In this episode, he explains the channel opportunities of his new venture, which helps IT services firms leverage information and benchmarking. This technology allows providers to increase their share in a potential $100 billion market.
    How can MSPs use their own data to strengthen their business operations? Can information intelligence boost their margins? Check out this information-packed episode of Confessions of an IT Business Owner for the answers.

    • 53 min
    Ryan Goodman | Strengthening Your MSP’s Ecosystem

    Ryan Goodman | Strengthening Your MSP’s Ecosystem

    In this special episode, Ryan Goodman discusses the value of expanding and tightening channel partnerships. With the transition to managed services from a break-fix model, your customers are leaning on you more than ever for a variety of needs. However, no one can be an expert in everything, but MSPs can leverage their top relationships to deliver the answers, solutions, and support their clients want today.
    ConnectBooster partners can tap into a wealth of those types of customer opportunities. Ryan discusses a couple of ways for MSPs like you to provide electronic transaction capabilities to clients and develop new recurring revenue streams. Listen to the latest episode of Confessions of an IT Business Owner to find out how.

    • 5 min
    Joy Beland | Building a Formidable and Profitable Cybersecurity Practice

    Joy Beland | Building a Formidable and Profitable Cybersecurity Practice

    In this episode, channel cybersecurity expert Joy Beland shares insight for MSPs on building a formidable data defense practice. The former IT services business owner and trainer discusses some of her early challenges and experiences, and hits hard on the opportunities and best practices for channel professionals.
    Joy emphasizes the value of compliance frameworks and industry standards. As an educator in channel cybersecurity (who develops and conducts training for MSPs), she unveils some of the most valuable business and professional resources for the IT services community.
    How can MSPs boost their teams’ cybersecurity proficiencies? What services do businesses really need to adequately protect their data and operations, and most importantly, their people, today? Listen to this episode of Confessions of an IT Business Owner to find out.

    • 35 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

K1sh ,

Great podcast

Great podcast for a fellow MSP owner to listen to. Highly recommended.

Starsipping ,

Perfect for IT stakeholders

Just heard the Clever Ducks podcast and as an IT MSP owner in NC, I thoroughly connected with the interview, enjoyed the observations and passion, and took lots of notes. Inspiring and insightful! I will eagerly await all future episodes!

Davecscott ,

Fantastic podcast for IT business ownerS

Loved the authentic conversations.

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