44 min
Connection and Customer Experience with Debra Nash The Happy Practice
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- Management
In This Episode:
We sit down with Debra Nash, an influential consultant and speaker, as she shares her wealth of experience in building successful dental practices. The conversation navigates the essential role of technology in enhancing patient communication, the art of garnering positive reviews, and the profound impact of practice culture and patient experience on building a strong and thriving practice.
Guest:
Debra Nash is renowned for her contributions to dental education and her passion for making a difference in people’s lives. With a career spanning several decades, she has earned the distinction of being the second woman and first non-dentist to receive the Gordon Christensen Outstanding Lecture Award. As the leader of the Nash Institute of Dental Learning and the president-elect of the American Academy of Dental Practice, Debra’s insights are rooted in her extensive experience and her innovative approach to dental practice management.
Key Points & Highlights:
Debra discusses the pivotal role of technology in facilitating around-the-clock communication with patients. She emphasizes that "accessibility" is key to maintaining a strong practice and patient retention.
At the heart of the discussion is the concept of "culture" within a dental practice. Nash believes that a strong, patient-centered culture, supported by intentional communication and a focus on the patient experience, is foundational to building a successful practice. "Culture is what drives the practice. It's what makes us move," she explains.
A motivational tip from Nash focuses on the value of spending more time with patients to enhance treatment acceptance and patient loyalty. She advocates for no shortcuts in patient care.
Learn More About Weave:
Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.
Stay Connected:
Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.
Instagram: @getweave
TikTok: @getweave
YouTube: @weavecommunications
LinkedIn: Weave
Happy Practice Newsletter:
Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
In This Episode:
We sit down with Debra Nash, an influential consultant and speaker, as she shares her wealth of experience in building successful dental practices. The conversation navigates the essential role of technology in enhancing patient communication, the art of garnering positive reviews, and the profound impact of practice culture and patient experience on building a strong and thriving practice.
Guest:
Debra Nash is renowned for her contributions to dental education and her passion for making a difference in people’s lives. With a career spanning several decades, she has earned the distinction of being the second woman and first non-dentist to receive the Gordon Christensen Outstanding Lecture Award. As the leader of the Nash Institute of Dental Learning and the president-elect of the American Academy of Dental Practice, Debra’s insights are rooted in her extensive experience and her innovative approach to dental practice management.
Key Points & Highlights:
Debra discusses the pivotal role of technology in facilitating around-the-clock communication with patients. She emphasizes that "accessibility" is key to maintaining a strong practice and patient retention.
At the heart of the discussion is the concept of "culture" within a dental practice. Nash believes that a strong, patient-centered culture, supported by intentional communication and a focus on the patient experience, is foundational to building a successful practice. "Culture is what drives the practice. It's what makes us move," she explains.
A motivational tip from Nash focuses on the value of spending more time with patients to enhance treatment acceptance and patient loyalty. She advocates for no shortcuts in patient care.
Learn More About Weave:
Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.
Stay Connected:
Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.
Instagram: @getweave
TikTok: @getweave
YouTube: @weavecommunications
LinkedIn: Weave
Happy Practice Newsletter:
Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
44 min