Contact Center Excellence

Brian J Flagg

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BUSINESS

Contact Center Excellence

Weblog for Contact Center Excellence Series

09/12/2011

Smarter Interactions Podcast

Smarter interactions are needed from the contact center, to self service, to field service. We need to do better than traditional QA of inspecting the product after it has left the manufacturing plant, to use a manufacturing metaphor. We need intelligent guidance within our interactions, whether they be in the contact center, on our self-service web site, or inthe field. Only Cincom's Synchrony can bring intelligent guidance to all three of these environments.

10 min

1 Episode

Weblog for Contact Center Excellence Series

Creator

Brian J Flagg
Episodes

1
Rating

Clean
Copyright

Copyright © 2011 Brian Flagg. All rights reserved.
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Contact Center Excellence