Content design in paper-first organisations Global Content Design

In this episode Sarah Winters chats to Persis Howe, a content lead who has worked on large scale projects across both the US and UK government.Using their wide range of knowledge and experience, Persis shares the differences and similarities between working in UK and US government digital teams. They discuss how people’s mental models differ between the 2 countries when it comes to interacting with government services, and the challenges that can cause content designers.Persis also looks back...