99 episodes

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more Hows and Whys because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee Sean Sullivan

    • Business
    • 4.5 • 8 Ratings

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more Hows and Whys because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

    How to Balance a Well Executed Podcast while Growing an Agency

    How to Balance a Well Executed Podcast while Growing an Agency

    In this episode, I sit down with Erin Sparks, President of Site Strategics and Host of EDGE of the Web Radio. We dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. We go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company.
    Special Guest: Erin Sparks.

    • 30 min
    How to Align Best Customers for Your Services

    How to Align Best Customers for Your Services

    In this episode, I sit down with Joe Dudeck, President + Founder of Keyhole Marketing. We dive into why and how Joe started Keyhole. We go deeper into his experiences with finding the wrong clients at first and he realigned to find the right ones. Joe explains his approach to align content with great customer experiences. Joe shares insights about his podcast, interviewing, and moving to Colorado from Indiana. Joe's always look to the brighter side vibe shows in his tone and is represented in services to capture and share customers' stories.
    Special Guest: Joe Dudeck.

    • 28 min
    Create Business Growth by Having Marketing at the Wheel

    Create Business Growth by Having Marketing at the Wheel

    In this episode, I sit down with Bryan Wish, Founder of BW Missions. We dive into why and how Bryan started BW Missions after supporting Allen Gannett. We go deeper into why marketing should be considered a long term investment instead of a short term fix. Bryan explains his company's approach is about pathfinding and using marketing as a vehicle on how to get there. Bryan shares insights about helping thought leaders such at Nir Eyal who wrote Hooked and Indistractable. Bryan's calm, focused vibe shows in his tone and is represented how he takes care of himself, views his company, and path finds for his customers.
    Special Guest: Bryan Wish.

    • 25 min
    Trust Your Instincts about Your Customers

    Trust Your Instincts about Your Customers

    In this episode, I sit down with Whitney Vredenburgh, CEO at Nested Spaces. We dive into why Whitney started her company. We go deeper into her experiences being an entrepreneurial woman. Whitney shares insights on how women can and should start a company. Whitney's calm, kind vibe shows in her tone and is represented in her passions to help her customers.
    Special Guest: Whitney Vredenburgh.

    • 25 min
    How Focusing on One Segment Maximizes Customer Experience

    How Focusing on One Segment Maximizes Customer Experience

    In this episode, I sit down with Peter Birsinger, CEO & Founder at Podscribe. We dive into why Peter started Podscribe and how the company has evolved. We go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.
    Special Guest: Peter Birsinger .

    • 26 min
    How to Spin Off a Company with a Distinct Focus on Product & Customer Experience

    How to Spin Off a Company with a Distinct Focus on Product & Customer Experience

    In this episode, I sit down with Josh Mitchell, co-founder at Design on Tap. We dive into why Josh's company spun out another company, [Product Forward](productforward.com), from Design on Tap. We go deeper into how product design pieces (marketing messaging focus, simpler product/service, and process improvements) are crucial for customer experience. Josh shares insights on how they won a customer from the first meeting by having a methodology in process improvements. Josh's inquisitive vibe shows in his tone and is represented in his passions and focuses.
    Special Guest: Josh Mitchell.

    • 22 min

Customer Reviews

4.5 out of 5
8 Ratings

8 Ratings

whitney vreden ,

Great information and engaging guests

Sean does a great job of weaving storytelling into each interview. The content and topics are relevant for entrepreneurs. Great work!

Douglas Karr ,

Inquisitive and Engaging Host

I’ve known Sean for quite a few years now and appreciate that he gives his guests the spotlight and sincerely asks them questions to gain more exposure on their experience or expertise.

Daniel Herndon ,

Excellent dialogue and engaging host

Sean does an amazing job leading a great conversation while keeping it on topic. For the listener who is looking for concise, relevant marketing insights for their drive to work, this is a podcast you need to add to the docket.

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