9 min
Conversational AI for banks should ‘orchestrate’ customer interactions The Buzz on Bank Automation News
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- Tech News
Conversational artificial intelligence (AI), such as chatbots and virtual assistants, should serve as a facilitator of enhanced communications between financial institutions and their customers rather than functioning as tech for tech’s sake.
Conversational artificial intelligence (AI), such as chatbots and virtual assistants, should serve as a facilitator of enhanced communications between financial institutions and their customers rather than functioning as tech for tech’s sake.
9 min