30 episodes

On The Conversations That Matter Podcast, we discuss ideas and best practices to take your contact center and customer experience to the next level. You’ll hear exciting interviews with well-known thought leaders, experience compelling stories, and gain fresh new insights on contact center best practices. Episodes will feature topics such as: conversational AI, conversational service automation, agent productivity, leadership, mental health and more.

Conversations That Matter: A Podcast For Contact Center Professionals Uniphore

    • Business
    • 5.0 • 22 Ratings

On The Conversations That Matter Podcast, we discuss ideas and best practices to take your contact center and customer experience to the next level. You’ll hear exciting interviews with well-known thought leaders, experience compelling stories, and gain fresh new insights on contact center best practices. Episodes will feature topics such as: conversational AI, conversational service automation, agent productivity, leadership, mental health and more.

    Conversational AI: Teaching a Computer to Understand Human Language w/ Patrick Ehlen

    Conversational AI: Teaching a Computer to Understand Human Language w/ Patrick Ehlen

    The term “artificial intelligence” was coined way back in the 1950s by a group at Dartmouth that wanted to see if they could teach these new things called computers to do a lot of the smart things that people do.
    The lessons continue to this day.
    Our guest, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, leads the team that is figuring out how to get computers to grasp some of the more complicated things that humans do—namely, understanding language.
    In this episode, we learn about his journey with AI.
    We discuss:
    -How AI applies to conversational automation
    -The expertise needed to bring conversational AI to life
    -Meeting the inventor of AI
    Mentioned during the podcast:
    -PDP-11 from the Digital Equipment Corporation
    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

    • 22 min
    The Future of AI with IDC's Hayley Sutherland

    The Future of AI with IDC's Hayley Sutherland

    Speech-to-text has improved a lot. It doesn’t mean that AI is the modern-day Skynet, seeking to steal all of our information or take over our world.
    Special Guest Host, Patrick Ehlen, interviews Hayley Sutherland about what’s really going on in the world of conversational AI. Hayley is the Senior Research Analyst, Conversational AI, at IDC.
    In this episode we:
    -Reflect on the past 12 months of AI advancement
    -Break down AI’s response to highly contextualized situations
    -Forecast AI’s greatest milestones for the next five years
    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

    • 13 min
    The What, Why & How of Conversational Automation w/ Patrick Ehlen

    The What, Why & How of Conversational Automation w/ Patrick Ehlen

    Conversational automation is a term that is often bandied about when talking about AI.
    So, you might be wondering, what exactly is conversational automation?
    In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, shares everything you need to know about it.
    Patrick explains:
    - What conversational automation is
    - Why it’s helpful
    - How it’s used by enterprises
    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

    • 4 min
    An Overview of Conversational AI

    An Overview of Conversational AI

    You’ve probably heard quite a bit about AI out in the world.
    But do you know what conversational AI is?
    In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.
    Patrick shares:
    What it is
    Devices that use conversational AI
    How businesses can use it


    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

    • 5 min
    Natural Language Understanding: How Machines Comprehend Human Speech w/ Patrick Ehlen

    Natural Language Understanding: How Machines Comprehend Human Speech w/ Patrick Ehlen

    A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.
    But that’s exactly what’s happening with natural language understanding.
    In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.
    Patrick shares:
    What it is
    How it works
    The challenges it overcomes 


    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

    • 5 min
    Understanding Non-Verbal Communication w/ Multimodal Understanding w/ Patrick Ehlen

    Understanding Non-Verbal Communication w/ Multimodal Understanding w/ Patrick Ehlen

    In past episodes, we’ve talked about teaching machines to understand human language.
    But what about understanding other modes of communication like tone of voice or gestures?
    That’s where multimodal understanding comes into play.
    In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.
    Patrick shares:
    What it is
    How it works
    Why it’s important


    Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
    Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

    • 6 min

Customer Reviews

5.0 out of 5
22 Ratings

22 Ratings

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