44 episodes

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.

Conversations That Matter, a podcast from Uniphore Uniphore

    • Business
    • 5.0 • 22 Ratings

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.

    Success in Sales With Emotional Intelligence

    Success in Sales With Emotional Intelligence

    Understanding your customers will allow you to connect with them in a way that will benefit your sales outcomes. The most effective way to do this is through emotional intelligence.

    • 29 min
    Emotional Intelligence: An Introductory Guide

    Emotional Intelligence: An Introductory Guide

    Human beings are driven by emotions. We are all affected by everything happening in our society today, making this a crucial time to invest in improving your emotional intelligence.

    • 23 min
    Ep. 8 - A Sneak Peek at Uniphore Converse 2022

    Ep. 8 - A Sneak Peek at Uniphore Converse 2022

    Uniphore Converse 2022 is right around the corner—March 1st to be exact.

    • 8 min
    Ep. 7 - An Overview of Emotion AI

    Ep. 7 - An Overview of Emotion AI

    As of right now, machines do not have the capability to peer into a human’s soul and see what they’re truly feeling at any given moment.

    However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.

    • 5 min
    Ep. 6 - Understanding Non-Verbal Communication w/ Multimodal Understanding

    Ep. 6 - Understanding Non-Verbal Communication w/ Multimodal Understanding

    In past episodes, we’ve talked about teaching machines to understand human language.

    But what about understanding other modes of communication like tone of voice or gestures?

    • 6 min
    Ep. 5 - Natural Language Understanding: How Machines Comprehend Human Speech

    Ep. 5 - Natural Language Understanding: How Machines Comprehend Human Speech

    A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.

    • 5 min

Customer Reviews

5.0 out of 5
22 Ratings

22 Ratings

Top Podcasts In Business

Ramsey Network
NPR
Pushkin Industries
iHeartPodcasts
Andy Frisella #100to0
Jocko DEFCOR Network