Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.
Success in Sales With Emotional Intelligence
Understanding your customers will allow you to connect with them in a way that will benefit your sales outcomes. The most effective way to do this is through emotional intelligence.
Emotional Intelligence: An Introductory Guide
Human beings are driven by emotions. We are all affected by everything happening in our society today, making this a crucial time to invest in improving your emotional intelligence.
Ep. 8 - A Sneak Peek at Uniphore Converse 2022
Uniphore Converse 2022 is right around the corner—March 1st to be exact.
Ep. 7 - An Overview of Emotion AI
As of right now, machines do not have the capability to peer into a human’s soul and see what they’re truly feeling at any given moment.
However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.
Ep. 6 - Understanding Non-Verbal Communication w/ Multimodal Understanding
In past episodes, we’ve talked about teaching machines to understand human language.
But what about understanding other modes of communication like tone of voice or gestures?
Ep. 5 - Natural Language Understanding: How Machines Comprehend Human Speech
A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.