Conversations That Matter, a podcast from Uniphore Uniphore

Understanding your customers will allow you to connect with them in a way that will benefit your sales outcomes. The most effective way to do this is through emotional intelligence.

Human beings are driven by emotions. We are all affected by everything happening in our society today, making this a crucial time to invest in improving your emotional intelligence.

Uniphore Converse 2022 is right around the corner—March 1st to be exact.

As of right now, machines do not have the capability to peer into a human’s soul and see what they’re truly feeling at any given moment.

However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.

In past episodes, we’ve talked about teaching machines to understand human language.

But what about understanding other modes of communication like tone of voice or gestures?

A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.