44 episodes

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.

Conversations That Matter, a podcast from Uniphore Uniphore

    • Business
    • 5.0 • 22 Ratings

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.

    CX Mailbag - Mike Aoki - Conversations That Matter - Episode #44

    CX Mailbag - Mike Aoki - Conversations That Matter - Episode #44

    On this episode of Conversations That Matter, we talk with the President of Reflective Keynotes Inc Mike Aoki. Mike debunks a cx myth, and answers questions from the community.

    • 32 min
    Successful CX Is Built On A Strong Employee Experience - Ivan Kotzev - Conversations That Matter - Episode #43

    Successful CX Is Built On A Strong Employee Experience - Ivan Kotzev - Conversations That Matter - Episode #43

    He's a CX savant who started as a call center agent and now finds himself as a Research Analyst at NelsonHall. Ivan Kotzev is the guest on this episode of Conversations That Matter.

    • 23 min
    Customer Experience Should Be in Everyone's Title and Responsibility

    Customer Experience Should Be in Everyone's Title and Responsibility

    Without employee experience, there can be no customer experience. VP of CX at Epicor, Chris Warticki is the guest on this week's episode of Conversations That Matter.

    • 32 min
    Increasing Empathy In The Contact Center - Kevin Zyskowski - Conversations That Matter - Episode #39

    Increasing Empathy In The Contact Center - Kevin Zyskowski - Conversations That Matter - Episode #39

    Kevin Zyskowski, the Founder and CEO at CertainlyCX, joins the show to share his insights on the importance of negative feedback.

    • 32 min
    CX Nightmares - Call Center Life - Conversations That Matter - Episode #41

    CX Nightmares - Call Center Life - Conversations That Matter - Episode #41

    Real agents. Real call centers. Real crimes. Horror stories sourced from the internet directly from call center agents.

    • 10 min
    Developing Ex In Tandem With CX - Ben Motteram - Conversations That Matter - Episode #40

    Developing Ex In Tandem With CX - Ben Motteram - Conversations That Matter - Episode #40

    On this episode of Conversations That Matter, Ben Motteram, Principal of CXpert, joins the show. Ben shares his CX experience, and some ways companies can enhance their CX frameworks.

    • 21 min

Customer Reviews

5.0 out of 5
22 Ratings

22 Ratings

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