35 min

Day in the Life of a Contact Center Leader w/ Eric Scipio Del Campo Conversations That Matter: A Podcast For Contact Center Professionals

    • Management

Contact centers are fundamentally about people, process, and technology.
To understand more about these aspects, guest-host and contact center expert Mike Aoki talked with Eric Scipio del Campo, Vice President Canada Contact Centers at a leading financial institution in Canada, in the latest episode of Conversations That Matter. This is part 1 of a two-part series titled “Day in the Life of a Contact Center Leader.”
The conversation focused on the following::

Skills and tips that matter before and during contact center careers
Building your support network and balancing strategy with tactics in a dynamic work environment
Thinking time and the most important role of leaders
How to increase meeting productivity
Trust, mental health, and customer expectations

The following links were discussed in the podcast:

Eric’s LinkedIn profile
Uniphore’s website

Contact centers are fundamentally about people, process, and technology.
To understand more about these aspects, guest-host and contact center expert Mike Aoki talked with Eric Scipio del Campo, Vice President Canada Contact Centers at a leading financial institution in Canada, in the latest episode of Conversations That Matter. This is part 1 of a two-part series titled “Day in the Life of a Contact Center Leader.”
The conversation focused on the following::

Skills and tips that matter before and during contact center careers
Building your support network and balancing strategy with tactics in a dynamic work environment
Thinking time and the most important role of leaders
How to increase meeting productivity
Trust, mental health, and customer expectations

The following links were discussed in the podcast:

Eric’s LinkedIn profile
Uniphore’s website

35 min