Corporate Insights Podcast: A Masterclass in Corporate Travel

Will Pinnell
  • 5.0 (3)
  • BUSINESS
  • UPDATED SEMIWEEKLY

Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. Hosted by Will Pinnell, a recognized expert in corporate travel, fintech, and digital transformation, this podcast delivers unfiltered insights from top buyers, hoteliers, technology providers, and consultants. With leadership experience at HRS, BCD Travel, and Sabre, Will brings a unique perspective—breaking down industry shifts, key challenges, and the innovations shaping the future. Why Listen? ⦿ Concise & Impactful – Get expert insights in 15 minutes. ⦿ Informed Conversations – Actionable takeaways from industry leaders. ⦿ Engaging & Thought-Provoking – Honest discussions, bold opinions, and personal stories. 🎧 Listen now to gain practical tips and inspiration from one of the industry's leading voices! If you’re a corporate travel buyer, supplier, consultant, or industry enthusiast, this podcast is for you.

  1. Corporate Insights Podcast - Episode 18 with Florian Mueller

    MAR 25

    Corporate Insights Podcast - Episode 18 with Florian Mueller

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of Corporate Insights, Will Pinnell speaks with Florian Mueller, Head of Commercial for KAYAK for Business. Florian shares insights into the company's innovative travel booking platform, the shift towards direct API connections, and the future of corporate travel technology. Discover how KAYAK for Business is transforming travel management with direct supplier integrations, AI, and a focus on traveler experience. Key Take-aways ⦿ Direct API connections are reshaping distribution, improving efficiency, interoperability, and traveler experience while reducing reliance on legacy intermediaries. ⦿ Corporate travel is entering a real transformation phase, driven by AI, modern distribution, and increasing demand for self-service and personalization. ⦿ Buyers should prioritize flexible, API-first partners that reduce future risk and enable adaptability across payments, content, and servicing models. ⦿Traveler expectations are shifting toward control and convenience, requiring programs to balance policy compliance with user-driven booking and servicing preferences. ⦿ Trust, transparency, and partner alignment are critical differentiators as technology offerings converge and decision-making becomes more complex. Chapters ⦿ 00:00 Introduction to Kayak for Business ⦿ 02:55 Understanding the Meta-Search Model ⦿ 05:14 Direct API Connections and NDC ⦿ 08:19 The Shift in Corporate Travel Dynamics ⦿ 11:10 Navigating Change in Corporate Travel ⦿ 14:10 The Role of Technology and Trust ⦿ 16:50 Advice for Corporate Buyers ⦿ 20:03 Conclusion and Future Outlook

    23 min
  2. Corporate Insights Podcast - Episode 17 with Brian Macaluso

    FEB 24

    Corporate Insights Podcast - Episode 17 with Brian Macaluso

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of Corporate Insights, Will Pinnell speaks with Brian Macaluso, Vice President of Global Sales for Sonesta International. They discuss the evolution of Sonesta, the dynamics of corporate travel, trends in procurement, the impact of technology, the importance of loyalty programs, and the growing emphasis on sustainability in the hospitality industry. Brian shares insights on how Sonesta is adapting to the changing landscape of corporate travel and the strategies they are implementing to meet the needs of their clients. Key Take-aways ⦿ Sonesta International was founded in 1937 and will turn 90 in 2027. ⦿ The company experienced rapid growth, expanding from 50 to 350 hotels in a short period. ⦿ Corporate travel buyers are seeking consistency and transparency in their partnerships. ⦿ AI and technology are transforming the hospitality industry, but personal connections remain vital. ⦿ Loyalty programs are essential for encouraging repeat business from travelers. ⦿ Sustainability and ESG initiatives are increasingly important to corporate buyers. ⦿ The procurement process is evolving, with buyers becoming more strategic and informed. ⦿ Dynamic pricing is a trend that offers flexibility but can create confusion. ⦿ Preferred partnerships should be meaningful and tailored to specific client needs. ⦿ Understanding client needs through transparency is crucial for successful negotiations. Chapters ⦿ 01:09 The Story of Sonesta International ⦿ 02:51 Corporate Travel Dynamics ⦿ 05:27 Trends in Corporate Travel ⦿ 08:11 Procurement Process Changes ⦿ 10:54 The Role of Technology in Hospitality ⦿ 13:31 Building Loyalty in Hospitality ⦿ 15:38 Sustainability in Corporate Travel

    18 min
  3. Corporate Insights Podcast - Episode 16 with Vanja Bogicevic

    JAN 21

    Corporate Insights Podcast - Episode 16 with Vanja Bogicevic

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of the Corporate Insights Podcast, host Will Pinnell welcomes Dr. Vanja Bogicevic, a clinical associate professor at NYU's Jonathan Tisch Center of Hospitality. They discuss Dr. Bogicevic's unique journey from architecture to hospitality education, emphasizing the importance of hands-on learning and technology integration in the classroom. Dr. Bogicevic shares insights about the Hospitality Innovation Hub at NYU, which fosters collaboration between students and industry professionals, allowing students to engage with real-world software and projects. This innovative approach aims to bridge the gap between academic research and industry needs, preparing students for diverse career paths in hospitality. The conversation also delves into current trends in corporate travel, highlighting the shift towards leisure segments and the evolving landscape of corporate bookings. Dr. Bogicevic discusses the role of technology and data in understanding these trends, as well as the importance of adaptability for students entering the hospitality industry. He encourages students to explore various career opportunities and emphasizes the value of networking and experiential learning. The episode concludes with reflections on the impact of AI in hospitality and the promising future of NYU's hospitality program. Key Take-aways ⦿ "Your network is your net worth." ⦿ "The industry is very resilient; it always comes around." ⦿ "Students need to be ready and understand the importance of technology early on." ⦿ "We started to bridge the gap between academia and industry problems." ⦿ "It's not only about what happens in New York City; we take students around the world." Chapters ⦿ 00:00 Introduction to Hospitality Education ⦿ 02:55 Hands-On Learning in Hospitality ⦿ 05:27 Trends in Corporate Travel ⦿ 08:14 The Role of Technology in Hospitality ⦿ 10:52 Advice for Aspiring Hospitality Professionals ⦿ 13:17 The Impact of AI on the Industry ⦿ 16:04 Success Stories from NYU Students

    20 min
  4. Corporate Insights Podcast - Episode 15 with Katie Williams

    10/31/2025

    Corporate Insights Podcast - Episode 15 with Katie Williams

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of the Corporate Insights podcast, Will Pinnell interviews Katie from Dentsply Sirona about her journey into corporate travel procurement. They discuss the complexities of sourcing, the differences between direct and indirect procurement, and the challenges of balancing cost with traveler experience. Katie shares insights on the importance of stakeholder management and building relationships in procurement, as well as advice for those looking to grow in their procurement careers. Key Take-aways ⦿ Corporate travel procurement is more complex than it seems. ⦿ Understanding the difference between direct and indirect sourcing is crucial. ⦿ Travel procurement involves balancing cost and traveler comfort. ⦿ Stakeholder management is key in procurement roles. ⦿ Building relationships with suppliers enhances procurement effectiveness. ⦿ Corporate travel has rebounded post-pandemic, surpassing 2019 levels. ⦿ Flexibility in travel policies is essential for meeting business needs. ⦿ Assessing ROI on travel can be challenging and subjective. ⦿ Engaging with challenging stakeholders can improve procurement skills. ⦿ Continuous learning and adaptation are vital in the procurement field Chapters ⦿ 00:00 Introduction to Corporate Travel Insights ⦿ 04:18 Understanding Direct vs. Indirect Sourcing ⦿ 08:52 The Complexity of Corporate Travel Procurement ⦿ 13:27 Balancing Cost and Traveler Experience ⦿ 17:12 Building Relationships in Procurement ⦿ 19:20 Advice for Aspiring Procurement Professionals

    19 min
  5. Corporate Insights Podcast - Episode 14 with Chloe Carver

    09/27/2025

    Corporate Insights Podcast - Episode 14 with Chloe Carver

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of the Corporate Insights podcast, host Will Pinnell speaks with Chloe Carver, who leads the corporate travel practice at Acquis Consulting Group. They discuss Chloe's journey from leisure to corporate travel, the complexities of the industry, the impact of technology and AI, and the importance of networking and collaboration in the travel sector. Chloe shares insights on the evolving landscape of corporate travel management and offers advice for aspiring professionals in the field. Key Take-aways ⦿ Chloe Carver leads the corporate travel practice at Acquis Consulting Group. ⦿ The pandemic significantly changed the way consultants travel and work. ⦿ Networking is crucial in the corporate travel industry. ⦿ Transitioning from leisure to corporate travel involves understanding different operational dynamics. ⦿ Corporate travel management is complex and involves multiple stakeholders ⦿ Technology is playing a vital role in streamlining travel processes. ⦿ AI has the potential to create seamless travel experiences. ⦿ Collaboration between buyers and suppliers is essential for industry advancement. ⦿ Aspiring travel professionals should actively seek connections and mentorship. ⦿ Understanding the entire travel ecosystem is beneficial for effective management. Chapters ⦿ 00:00Introduction to Corporate Travel Consulting ⦿ 03:00Chloe Carver's Journey in the Travel Industry ⦿ 05:55The Importance of Networking in Consulting ⦿ 08:37Challenges Faced by New Travel Buyers ⦿ 11:22The Role of Technology in Travel Management ⦿ 14:07The Future of AI in Corporate Travel ⦿ 16:45Advice for Aspiring Travel Professionals

    19 min
  6. Corporate Insights Podcast - Episode 13 with J Grant Caplan

    09/27/2025

    Corporate Insights Podcast - Episode 13 with J Grant Caplan

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of the Corporate Insights Podcast, host Will Pinnell speaks with J. Grant Caplan from Procurigence about the evolving landscape of procurement and travel management. They discuss the importance of consultants in providing expert advice, the complexities of managing travel and meetings, and the critical role of compliance in these processes. Grant shares insights on how companies can better navigate these challenges and the joy he finds in helping clients succeed. Key Take-aways ⦿ Procurigence combines procurement and intelligence for better outcomes. ⦿ Consultants provide valuable second opinions and expertise. ⦿ Travel managers are increasingly responsible for meetings and events. ⦿ Convergence of travel and meetings can lead to cost savings. ⦿ Compliance is crucial in both transient travel and meetings. ⦿ Many companies lack written policies for meetings and events. ⦿ Modernizing travel policies can enhance employee experience. ⦿ Effective communication is key in managing travel complexities. ⦿ Consulting is a dynamic field with constant learning opportunities. ⦿ Building strong client relationships is rewarding and impactful. Chapters ⦿ 00:00 Introduction to Corporate Insights Podcast ⦿ 00:56 Understanding Procurigence and Its Role ⦿ 03:55 The Value of Consulting in Procurement ⦿ 04:52 Navigating the Complexities of Travel Management ⦿ 09:27 The Rise of Small Meetings and Strategic Planning ⦿ 13:31 Compliance in Travel and Meetings ⦿ 18:05 The Joy of Consulting and Client Relationships

    21 min
  7. Corporate Insights Podcast - Episode 12 with Andrew Menkes

    09/19/2025

    Corporate Insights Podcast - Episode 12 with Andrew Menkes

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of Corporate Insights, host Will Pinnell interviews industry titan Andy Menkes, who shares his extensive experience in corporate travel and consulting. Menkes discusses the evolution of the travel industry, the role of consultants, and the importance of maintaining ethical standards in procurement. He emphasizes the need for adaptability in a rapidly changing environment and offers valuable advice for newcomers in the industry. The conversation also touches on the significance of technology in travel management and the necessity of personal interaction in a tech-driven world. Key Take-aways ⦿ Andy Menkes has over four decades of experience in the travel industry. ⦿ He invented the Corporate Travel Department (CTD) model. ⦿ The role of travel managers has evolved to include mobility and communication. ⦿ Menkes emphasizes the importance of credibility and experience in consulting. ⦿ The travel industry is becoming increasingly fragmented with new technology providers. ⦿ Menkes hosts a conference to connect buyers with lesser-known travel service providers. ⦿ Automation in travel can enhance personal interactions rather than replace them. ⦿ Having a plan B is crucial for success in the travel industry. Chapters ⦿ 00:00 Introduction to Corporate Insights Podcast ⦿ 02:02 Andy Menkes: A Journey Through the Industry ⦿ 02:53 The Role of Consultants in Corporate Travel ⦿ 05:28 Differentiating Factors in Travel Consulting ⦿ 09:24 Navigating Global Bids and RFPs ⦿ 11:26 Keeping Up with Rapid Technological Changes ⦿ 14:14 Emerging Trends in Travel Management ⦿ 17:12 Advice for Newcomers in the Travel Industry ⦿ 19:22 Engaging with Partnership Travel Consulting

    21 min
  8. Corporate Insights Podcast - Episode 11 with Charles Bacharach

    09/19/2025

    Corporate Insights Podcast - Episode 11 with Charles Bacharach

    Corporate Insights Podcast: Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. Hosted by Will Pinnell, a recognized leader in corporate travel, fintech, and digital transformation, The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. In this episode of Corporate Insights, Will Pinnell interviews Charles Bacharach, Senior Vice President for Business Development at Areka Consulting. They discuss the evolving landscape of corporate travel management, the increasing complexity of travel programs, and the importance of understanding regional dynamics in multinational companies. Charles shares insights on how Areka Consulting differentiates itself by exclusively working with buyer organizations and leveraging extensive benchmarking data. The conversation also touches on the rise of small meetings in the post-COVID era and offers advice for newcomers in the travel industry, emphasizing the need to focus on the traveler experience. Key Take-aways ⦿ The complexity of the corporate travel industry is increasing. ⦿ Travel managers now handle a wider range of responsibilities. ⦿ Areka Consulting specializes in helping buyers optimize travel programs. ⦿ Understanding regional differences is crucial for multinational companies. ⦿ Small meetings are on the rise due to remote work dynamics. ⦿ Internal audit can be a valuable ally for travel managers. ⦿ Focusing on traveler experience is key to successful travel programs. ⦿ Technology is rapidly changing the travel landscape. ⦿ Consultants can provide necessary expertise to navigate complexities. ⦿ Newcomers should ask questions and bring fresh perspectives to the industry. Chapters ⦿ 00:00 Introduction to Corporate Travel Insights ⦿ 02:32 The Evolving Role of Travel Managers ⦿ 05:27 Technology's Impact on Travel Management ⦿ 07:59 Consulting in the Travel Industry ⦿ 10:42 Trends in Small Meetings and Corporate Events ⦿ 13:30 Advice for Newcomers in the Travel Industry

    18 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

Conversations with Trailblazers & Titans of Corporate Travel Corporate travel is evolving rapidly, shaped by new technology, shifting priorities, and emerging challenges. The Corporate Insights Podcast brings you candid conversations with the trailblazers driving innovation and the titans leading the industry. Hosted by Will Pinnell, a recognized expert in corporate travel, fintech, and digital transformation, this podcast delivers unfiltered insights from top buyers, hoteliers, technology providers, and consultants. With leadership experience at HRS, BCD Travel, and Sabre, Will brings a unique perspective—breaking down industry shifts, key challenges, and the innovations shaping the future. Why Listen? ⦿ Concise & Impactful – Get expert insights in 15 minutes. ⦿ Informed Conversations – Actionable takeaways from industry leaders. ⦿ Engaging & Thought-Provoking – Honest discussions, bold opinions, and personal stories. 🎧 Listen now to gain practical tips and inspiration from one of the industry's leading voices! If you’re a corporate travel buyer, supplier, consultant, or industry enthusiast, this podcast is for you.

Information

  • Creator
    Will Pinnell
  • Years Active
    2025 - 2026
  • Episodes
    18