Crafting Customer Experiences in Food, Retail, and Hospitality

Just like a fine wine and cheese pairing, a great business needs a great strategy to go with it. Angela Rakis, founder of Favorite Daughter, LLC, joins us to discuss creating memorable customer experiences in the food and hospitality industries. We talk about the retail distribution process and how a new food product graduates from the home kitchen to grocery store shelves. Tune in to learn about the process of place making; creating a unique space that fits both a brand and a local community. Most importantly, we share some favorite restaurants and hidden gems, like Eileen’s Cheesecake in NYC, Sidebar granola bars from Maine, and Shea Radiance: a shea butter beauty brand that promotes the economic empowerment of women in Nigeria. 

About Your Host

Denise Cagan has been working with small businesses for 25 years. She has served on the boards of professional organizations and nonprofits. She holds a Bachelor of Science in Quality Systems Management from James Madison University and is a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs.

Recognized as a facilitator, problem solver, and builder, Denise enjoys working with small business owners who want to create a solid foundation. Her past experience includes 10 years in manufacturing with various awards plus inclusion into Marquis Who’s Who.

Denise is the CEO of 3 companies: DCA Virtual Business Support, DCA Association Management, and Denise Cagan Business Consulting. In her downtime, she enjoys spending time with her granddaughter, cooking, and cuddling with her dogs.

View and listen to Podcasts with Denise Cagan.

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