42 min

Creating memorable moments for the customers with Eli Weiss Hello DTC

    • Marketing

Empathy and compassion towards customers and their needs help build a community of loyal customers.

This, in the right essence, is what building a customer-centric brand means. CX alone could become a channel that drives 1200% growth.

Eli Weiss, Director of CX and retention at Olipop talks about a CX-first mindset and what humanizing customer experience actually means.

On this episode of Hello DTC presented by Beaconstac, Eli, and Monika discuss:


SMS as a channel to build a community
Customer experience touchpoints, starting from point-of-discovery to website and packaging
Subscription model for DTC brands
Measuring CX


Eli regularly shares DTC benchmarks, tactics, and experiences on his social media handles. Follow him at -

Linkedin - https://www.linkedin.com/in/eliweisss/

Twitter - https://twitter.com/eliweisss

Get insights delivered in your inbox - Sign up at https://www.beaconstac.com/podcast

_____

Follow us to keep up with #D2C trends, tips, and more:

Twitter: https://twitter.com/hello_dtc

LinkedIn: https://www.linkedin.com/showcase/hello-dtc

If you are looking for ways to connect directly with consumers from your packaging or physical spaces, try a modern QR Code solution - https://www.beaconstac.com/qr-code-generator.


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Send in a voice message: https://anchor.fm/mobstac/message

Empathy and compassion towards customers and their needs help build a community of loyal customers.

This, in the right essence, is what building a customer-centric brand means. CX alone could become a channel that drives 1200% growth.

Eli Weiss, Director of CX and retention at Olipop talks about a CX-first mindset and what humanizing customer experience actually means.

On this episode of Hello DTC presented by Beaconstac, Eli, and Monika discuss:


SMS as a channel to build a community
Customer experience touchpoints, starting from point-of-discovery to website and packaging
Subscription model for DTC brands
Measuring CX


Eli regularly shares DTC benchmarks, tactics, and experiences on his social media handles. Follow him at -

Linkedin - https://www.linkedin.com/in/eliweisss/

Twitter - https://twitter.com/eliweisss

Get insights delivered in your inbox - Sign up at https://www.beaconstac.com/podcast

_____

Follow us to keep up with #D2C trends, tips, and more:

Twitter: https://twitter.com/hello_dtc

LinkedIn: https://www.linkedin.com/showcase/hello-dtc

If you are looking for ways to connect directly with consumers from your packaging or physical spaces, try a modern QR Code solution - https://www.beaconstac.com/qr-code-generator.


---

Send in a voice message: https://anchor.fm/mobstac/message

42 min