Creating the World's Best Client Experience

Alison Katschkowsky

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

  1. Behind the Scenes of a Client Experience: From Employee to CEO with Haylee Gernert

    OCT 23

    Behind the Scenes of a Client Experience: From Employee to CEO with Haylee Gernert

    Alison chats with Haylee Gernert, an experienced online business manager and author of the Virtual Life Newsletter, to explore the essential elements of scaling businesses. They discuss how the right support can empower CEOs to focus on their strengths while navigating the complexities of entrepreneurship. Haylee shares her transition from a traditional administrative role to her current impactful position, highlighting the importance of adaptability and strategic delegation. Alison and Haylee delve into operational strategies that streamline processes, emphasizing collaboration and clear communication within teams. Haylee also offers practical advice for business owners hesitant to seek help, advocating for gradual integration of support to enhance productivity and client relationships. Ultimately, the goal is to encourage business owners to view seeking assistance as a strategic move that fosters growth in their entrepreneurial journey. HIGHLIGHTS: 17:43 The Importance of Support in Business 31:40 Finding the Right Support 33:43 Connecting with Haley Gernert connect with Haylee: website: https://www.the-virtual-life.com SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    37 min
  2. SPECIAL RELEASE - Launching the Retreat Industry Forum: Be the First to Access VIP Tickets

    OCT 15 · BONUS

    SPECIAL RELEASE - Launching the Retreat Industry Forum: Be the First to Access VIP Tickets

    In this special, re-broadcast episode of the Retreat Leaders podcast, Alison joins the host along with another retreat leader colleague, as they unveil a groundbreaking initiative poised to transform the retreat industry. This announcement has been in the making for several months, with the seeds of inspiration planted during their initial meetings in Champagne, France. They dive deep into the common misconceptions surrounding retreats, particularly the prevalent scarcity mindset in the wellness and spiritual sectors. Erin, with her background in business coaching, opens a conversation about how profitability is often wrongly viewed as contentious with genuine impact. Instead, they argue that profit and positive transformation can coexist and, in fact, fuel each other. Their discussion highlights the need for a paradigm shift within the industry, acknowledging that retreats extend far beyond the wellness realm and into corporate and special interest domains. As the dialogue unfolds, they reveal the details of the Retreat Industry Forum—a three-day immersive gathering scheduled for May 14th through 17th in Colorado. This forum aims to elevate the retreat industry by providing attendees with actionable strategies for turning their operations into sustainable, profitable ventures. They emphasize that their collective experiences of hosting over 150 retreats has equipped them with vital insights into the retreat landscape. Throughout the conversation, the idea that networking and collaboration generate monumental shifts in business models is continuously reinforced. They acknowledge that their shared experiences have proven that attending the right events can spark collaborations that lead to game-changing opportunities. This forum is designed for everyone in the retreat industry, from aspiring leaders to established entrepreneurs, emphasizing inclusivity across niches and backgrounds. WWW.RETREATINDUSTRYFORUM.COM TO JOIN THE RETREAT LIST! HIGHLIGHTS: 1:53 How We Met 4:11 The Retreat Business Landscape 6:23 Shifting Perspectives on Profit and Impact 9:40 Expanding Beyond Wellness Retreats 11:04 Announcing the Retreat Industry Forum 12:14 Details and What to Expect 16:07 The Power of Collaboration 17:39 Join the Movement for Change SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    20 min
  3. The Map of Functional Wellness with Zoa Conner

    OCT 9

    The Map of Functional Wellness with Zoa Conner

    In this episode of Creating the World's Best Client Experiences, Alison dives deep into the world of intentional wellness with Zoa Conner, the owner of Intentional Vitality Retreats and a brick-and-mortar studio on the East Coast. Zoa begins by sharing her fascinating journey from ballet dancer to physicist, and eventually to a holistic health practitioner. This diverse background allows her to approach wellness from both a scientific and intuitive angle. She highlights her desire to empower women to reclaim their vitality, blending personal experiences with a solid foundation in science.  Alison and Zoa explore the concept of crafting retreat experiences that go beyond mere relaxation; they're about real, meaningful change. Zoa articulates how each retreat is curated to maximize the vibrancy, nourishment, and healing of participants by offering unique environments suited to their needs and desires. By utilizing different perspectives in the wellness field—such as Ayurveda and functional wellness—she teaches individuals to understand their bodies deeply and implement actionable changes in their lifestyles. Throughout their discussion, they unpack the common pitfalls that many clients face, including the reliance on quick fixes that provide temporary relief without addressing the root causes. Zoa emphasizes that true wellness requires patience, understanding, and a personalized roadmap—akin to using a GPS to navigate one's health journey. Zoa’s approach incorporates a blend of self-care, education, and practical strategies that empower individuals to draw from their experiences and knowledge. Alison and Zoa also tackle common misconceptions surrounding wellness routines, shedding light on the importance of prioritizing self-care and the necessity for ongoing support beyond the retreat experience. Towards the end of their conversation, they discuss the transformative power of retreats—and the importance of not returning to old habits after such life-altering experiences. Zoa stresses the need for a sustainable integration of new practices into daily life, encouraging clients to continuously nurture their well-being rather than seeing retreats as a one-off escape from reality. HIGHLIGHTS: 25:53 The Importance of Personalized Wellness 42:33 Retreats for Transformation 47:56 Embracing Change and Commitment connect with Zoa: website: https://intentional-vitality.com SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    52 min
  4. Upleveling Your Own Experience as a Retreat Leader and Participant

    SEP 18

    Upleveling Your Own Experience as a Retreat Leader and Participant

    In this episode, Alison shares her insights from a transformative retreat in Slovenia, focused on building recurring revenue streams for businesses. She explores the critical role of retreats in fostering connections and enhancing the learning journey for entrepreneurs. Set against the backdrop of a historic 13th-century castle, Alison emphasizes the need for retreat leaders to engage actively with participants, embodying both teacher and student roles. She provides strategies for crafting a compelling retreat promise, highlighting its importance in attracting participants. Alison's key takeaways illustrate how human connection and clarity drive personal and professional growth. She also introduces her revamped program, "From Promise to Profit in Eight Weeks," designed to empower retreat leaders in creating meaningful experiences. HIGHLIGHTS: 2:13 The Rise of Retreats 7:56 Unveiling Slovenia 10:19 Arrival at the Castle 11:51 Spa Day Relaxation 12:21 Crafting a Retreat Promise 17:05 Embracing the Participant Role 19:37 The Power of Human Connection 21:13 Reflection on Experience 23:04 Takeaways from the Retreat 28:22 Creating Space for Clarity 32:25 Transformation Through Leadership 36:06 Intentions and Aha Moments SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    41 min
  5. Building Value in Your Business as an Asset with Stephanie Hayes

    SEP 11

    Building Value in Your Business as an Asset with Stephanie Hayes

    In this episode, Alison speaks with Stephanie Hayes, a business strategist specializing in asset-based business models for entrepreneurs. They discuss the importance of long-term thinking in business, moving beyond job creation to true value generation for clients. Stephanie emphasizes enhancing customer experiences and leveraging individual strengths to build sustainable businesses. Alison and Stephanie explore the four pillars of passion—customer, product, skills, and work style—and how aligning these can drive growth. She also offers actionable self-assessment strategies for entrepreneurs to create a focused roadmap for intentional asset-building. This conversation provides valuable insights for those seeking to cultivate purpose-driven businesses. HIGHLIGHTS: 3:06 Building an Asset-Based Business 5:28 Understanding Business Value 7:56 Growth Mindset for Entrepreneurs 13:13 Transitioning to Your Zone of Genius 14:44 The Importance of Alignment 18:25 Identifying Business Assets 21:07 Exploring Asset Opportunities 23:29 Shifting Mindsets for Growth 26:58 Starting Your Business Transformation 30:29 Four Pillars of Passion connect with Stephanie: website: https://stephaniehayes.biz/ SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    36 min

Ratings & Reviews

5
out of 5
3 Ratings

About

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!