Creating the World's Best Client Experience

Alison Katschkowsky

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

  1. The Brand Storyteller Experience with Deevo Tindall

    DEC 4

    The Brand Storyteller Experience with Deevo Tindall

    In this episode, Alison engages with Deevo Tindall, founder of The Brand Storyteller, to explore the vital role of personal stories in branding and client relationships. The two discuss how effective branding transcends logos and colors, creating emotional connections through authenticity and transparency. Deevo shares insights on the importance of aligning one’s brand with core values and the necessity of adapting to consumer demands for personalized experiences. Their conversation highlights practical steps for business owners to revitalize stagnant branding and the power of self-reflection in maintaining relevance. Alison and Deevo also delve into the relationship between personal development and professional success, showcasing how transformation can stem from understanding one’s narrative. As they wrap up, they encourage listeners to consider the significance of community and collaboration in their entrepreneurial journeys, reinforcing that our stories are fundamental to creating authentic client experiences. HIGHLIGHTS: 3:28 The Importance of Your Story 5:35 Understanding Branding in Today's Market 6:51 The Connection Between Brand and Business 9:09 The Personal Journey of Branding 15:18 The Coaching Model Explained 19:08 Tailored Approaches to Branding 22:38 Overcoming Personal Barriers 26:08 The Role of Coaches in Growth 28:24 Success Stories of Transformation 32:44 Importance of Revisiting Your Brand 35:38 Navigating Personal Relationships 39:42 Final Thoughts on Branding and Community connect with Deevo: website: https://www.thebrandstoryteller.com SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    42 min
  2. Behind the Scenes of a Client Experience: From Employee to CEO with Haylee Gernert

    OCT 23

    Behind the Scenes of a Client Experience: From Employee to CEO with Haylee Gernert

    Alison chats with Haylee Gernert, an experienced online business manager and author of the Virtual Life Newsletter, to explore the essential elements of scaling businesses. They discuss how the right support can empower CEOs to focus on their strengths while navigating the complexities of entrepreneurship. Haylee shares her transition from a traditional administrative role to her current impactful position, highlighting the importance of adaptability and strategic delegation. Alison and Haylee delve into operational strategies that streamline processes, emphasizing collaboration and clear communication within teams. Haylee also offers practical advice for business owners hesitant to seek help, advocating for gradual integration of support to enhance productivity and client relationships. Ultimately, the goal is to encourage business owners to view seeking assistance as a strategic move that fosters growth in their entrepreneurial journey. HIGHLIGHTS: 17:43 The Importance of Support in Business 31:40 Finding the Right Support 33:43 Connecting with Haley Gernert connect with Haylee: website: https://www.the-virtual-life.com SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    37 min

Ratings & Reviews

5
out of 5
3 Ratings

About

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!