CU 2.0 Podcast Episode 330 Glia's Jake Tyler on Responsible AI at Work in Credit Unions

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AI - it’s the word on every lip in credit union land as most institutions scramble to find ways to usefully harness AI.

And then there is Glia, the company known for contact center tools that are at work in many credit unions and now Glia has debuted a suite of AI powered contact management tools that are ready to use now.

If you’ve been wondering when AI would get real for credit unions, know it already is real at many Glia customers.

Glia unveiled its AI collection at its Interact 2024 user conference in October and on the show today is Jake Tyler, founder of Finn AI which Glia bought a few years ago and Tyler joined Glia in that transaction.

Glia’s approach to AI is shaped by the company’s focus on contact centers in FIs.  In the show Tyler explains how that focus impacts Glia’s AI development and in that vein he stressed that Glia is committed to delivering “responsible AI.”

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