Customer-Centric Digital Models

Nav and Jas discussed the impact of digital customer engagement models on the environment and the importance of prioritizing existing customers for financial growth. They also emphasized the need for customer-centric digital strategies, the potential of chatbots to streamline customer service operations, and the role of digital models in enhancing customer experience. Lastly, they highlighted the importance of customer experience in digital strategy, the need for a 360-degree profile of customers, and the challenges companies face in collecting and analyzing customer data.