18 min
Customer Centricity, Silo Busting, and Organizational Agility SAFe Business Agility Podcast
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- Management
Organizations worldwide are shifting their focus toward customer centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn’t just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience.
Organizations worldwide are shifting their focus toward customer centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn’t just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience.
18 min