Navigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!
You Call That a Fish Sandwich?
With special guest Meredith Soleau, President of 424 DegreesDuring Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut...
Are Your Servers Tour Guides or Just Order-Takers?
Be honest - are your servers doing the best they can? Are they guiding your guests through their culinary experience or just taking orders and turning tables?The difference between the two can make or break you.
Customer Service and the Car Business
With special guest Jim Ziegler (The Alpha Dawg)The car business has changed. It's more customer-focused than ever before. Do you have certain feelings about car salespeople or the car buying experience? He may just change your mind.Hear from veteran car...
Good Riddance 2020 - Hello 2021!
Short episode to finish up the year.Remember, you can make or break someone's day. Why not make it?Here's to staying positive and making 2021 a better year!
The One-Star Chef and Yelp
The most (in)famous chef on the Internet, Chef Davide Cerretini, joins me as he explains how he declared war on Yelp!In 2014, Yelp kept contacting Davide to advertise with them. He refused. Then he saw his positive reviews disappear and his bad ones...
The Answer Is Yes. Now What's The Question?
We Don't Determine What Good Service Is - The Customer Does With special guest: W. Scott Cass
Jay and his guests (especially his wife Dawn) are always so informative and interesting.
I learn something new EVERY episode!
I always look forward to the next episode!!❤️👍
Customer Service is the difference between the success of your business or the end of it. I like how they share true stories. Great duo. Looking forward to future episodes and guests!