130 episodes
Customer Experience Goals with the CX Goalkeeper Gregorio Uglioni
-
- Business
-
-
5.0 • 8 Ratings
-
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ...
... I bring them to you.
I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your life.
More information: www.cxgoalkeeper.com/podcast
About Gregorio Uglioni
- Transforming Business Into Value Generating Engines
- Creating Long-Lasting Impact Leveraging Customer Experience
- Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals”
- Speaker at global events & at podcasts
- Judge at International Awards
- CX Lecturer for several institutions
key words:
customer experience, experience, customer service, service, transformation, cx transformation, project management, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, cx manager, cx strategy, voice of the customer, voice of the employee, process engineering, growth, purpose, improve business results, award winning strategy,cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
-
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
The CX Goalkeeper had the great opportunity to interview Sirte PihlajaLinkedIn Headline: CEO I CCXP I Trained LEGO® Serious Play® Facilitator I Global #1 BestSelling Author I Global Top 150 CX Expert I International Keynote I Board Member I CXPA Finland Lead I Championing CX in Caribbean, Europe & SE AsiaHighlights:00:00 Game Start00:38 Sirte's Introduction05:02 Sirte's Values09:19 Lego Serious Play LSP14:42 Flow16:00 The power of playing in Business18:11 Where to use it 21:34 Experiencing Lego Serious Play LSP23:53 The Role of Happyness26:18 Customer Experience Management benchmark29:04 The Future of CX31:57 Book Suggestion32:17 Books' Suggestion34:03 Contact Details35:02 Golden Nugget and much moreSirte's Contact Details:https://www.shirute.fi/enhttps://www.cxplay.fi/enhttps://www.Shirute.fi/CEMABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership
-
Driving Business Success: The Importance of Employee Experience with Neha Dutta
The CX Goalkeeper had the great opportunity to interview Neha Dutta
LinkedIn Headline: Award Winning Transformation Executive I Digital Client Success I Customer Experience I CHIEF Member
Highlights:
00:00 Game Start
00:35 Neha's Introduction
02:09 Neha's Values
04:19 Employee Experience
05:49 Key Components
09:18 Employee enablement
11:47 Keeping employees engaged
15:40 Best Practices
18:20 Generations Integration
20:52 Artificial Intelligence for employees
24:42 The Future
26.05 Book Suggestion
28:01 Contact Details
28:33 Neha's Golden Nugget
and much more https://www.cxgoalkeeeper.com/NehaDutta
Neha's Contact Details:
https://www.linkedin.com/in/neha-dutta-5303a18/
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership -
Cracking the Code to B2B Customer Experience with Shaun McAndrew
The CX Goalkeeper had the great opportunity to interview Shaun McAndrew
LinkedIn Headline:
Highlights:
00:00 Game Start
00:34 Shaun's Introduction
02:50 Shaun's Value
03:51 B2B satisfaction shocking satisfaction scores
06:49 Customer Centricity in B2B
09:04 Service Design
12:44 Customer Needs
16:11 Streamlining Processes
20:05 Enhancing Service Quality
22:38 Creating an offering journey
24:46 Best Practices
26:43 Breaking Silos
29:45 Learnings
31:36 The Future
32:49 Book Suggestion
33:57 Contact Details
34:15 Golden Nugget
and much more
Shaun's Contact Details:
shaun at theservicedesigngroup.com
https://www.linkedin.com/in/shaunmcandrew/
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership -
Discussing Empathy in Action with Dr. Natalie Petouhoff
The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff
LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EX
Highlights:
00:00 Game Start
00:58 Natalie's introduction and values
04:17 Definition of Empathy
08:28 Empathy in Action equation
14:07 5th Industrial Revolution
18:26 Customers and Employees are not on the balance sheet
21:27 Applying Empathy In Action
23:52 Getting a Common Understanding
29:08 Where to start
31:20 Measuring progress
34:42 The Future Question
36:51 Contact Details
37:59 Natalie's Golden Nugget
and much more on https://www.cxgoalkeeper.com/NataliePetouhoff
Natalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/
Natalie's Contact Details:
https://www.drnatalienews.com/
https://www.linkedin.com/in/drnataliepetouhoff/
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership -
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
The CX Goalkeeper had the great opportunity to interview Cristian Grossmann
LinkedIn Headline: CEO at Beekeeper || 👷🏽♂️The Frontline Success System👷🏻♀️
Highlights:
00:00 Game Start
00:57 Cris Grossmann's introduction
01:23 Cris Grossmann's values
02:21 Beekeeper
03:45 The Frontline workers
05:37 Their role in society
06:43 The needs of Frontline workers
08:46 The hotel story
12:44 Digitalization and Frontline workers
14:46 An engagement tool
16:58 The frontline experience
20:38 The Future
21:50 Book Suggestion
22:47 Contact details
and much more on https://www.cxgoalkeeper.com/CristianGrossmann
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership -
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
The CX Goalkeeper had the great opportunity to interview Greg Melia
LinkedIn Headline: CEO at Customer Experience Professionals Association (CXPA)
Highlights:
00:00 Game Start
00:38 Greg Melia's Introduction
02:58 Greg Melia's Value
04:18 The roots of the CXPA
07:43 Focusing on the Customer and not on definitions
11.02 Connecting with the outside world
16:09 Purpose led companies
18:26 Culture
20:40 CX Day
24:23 The Future of CX
27:36 Contact Details
29:28 Greg's Golden Nugget
and much more on https://www.cxgoalkeeper.com/GregMelia
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership
Customer Reviews
CX Goalkeeper is really informative!
The podcast provides insightful perspectives on the importance of digital transformation and the need for companies to embrace technology and innovation to stay competitive. They also highlight the challenges businesses face in terms of technology adoption and cultural resistance to change. The guests, who are experts in the field, share their personal experiences and offer practical tips for companies to successfully navigate digital transformation.
Overall, the podcast provides valuable insights into the current digital landscape and the future of business. If you're interested in learning more about digital transformation and its impact, this podcast is a must-listen.
Gregorio is a gifted host with great guests
This is an always interesting podcast featuring a who’s who among customer experience (CX) management professionals from around the world. The topics and guests are interesting, relevant, and oftentimes, fun to listen to. Gregorio does a terrific job hosting and I know he works hard at building the CX community up with this podcast.
If you are a CX professional looking for a deeper understanding of a topic, some new ideas you can use in your own work, or want to build up your own CX professional network, this is a great podcast to follow and listen to today.
Jeff Sheehan
A valuable resource!
Gregorio has created an incredibly valuable resource for CX professionals with this podcast! No matter the topic, you’re guaranteed to gain actionable insights from every episode. This is great content, delivered in an easy-to-consume format - highly recommend tuning in!