Customer Experience: Lessons Learned from Tony Hsieh Customer Experience Radio

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Tony Hsieh's rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO -- who died on Friday at age 46 [...]

Tony Hsieh's rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO -- who died on Friday at age 46 [...]